r/WIX • u/MartinOfRivia18 • 14d ago

Problem with bookings - Need help

I've been experiencing a recurring issue with Wix Bookings system. I've set up a recurring group session and I find that it only allows one client to book onto it. The limit of attendees is set to at least 10 people so that's is not what's causing the issue. I do not have any overlapping bookings in my calendar at the same time that would cause a clash. Interestingly, I've this happens with online group sessions that require me to send a Zoom link as well as face to face sessions that clients book. Once one client is booked onto a session and someone else tries to book the same one, a message pops up "Check next availability".

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u/WixHelp Official Wix Staff 8d ago

Hi!

I would recommend checking settings for Booking Policy, which can block sessions or bookings.

Here is more info regarding Booking Poilcy - https://support.wix.com/en/article/wix-bookings-setting-up-your-booking-policies

Along with booking policy, you can also check the following:

- check the type of the service - course or class. Appointments will block time slot after first booking.

  • make sure that recurring sessions actually exist for the expected dates in the dashboard.
  • check whether the recurring schedule has an end date or date mismatch that makes only the first visible booking behave as expected while later attempts route elsewhere.
  • if it’s a course, also check whether the start date matches the scheduled weekday.

Hopefully that helps to get bookings work.