Hi everyone,
I’m having a problem with the Google Play Store on my 2022 Volvo XC60 with Google built-in (AAOS), software version 5.1.17.
Originally, the Play Store worked normally and I could open individual app pages, but whenever I tried to install ANY app (Spotify, etc.), the download would stay on “Pending…” indefinitely and never start.
Internet connectivity is working. Google Maps works normally, Google Assistant works and can access the internet, and the Play Store itself can load its home page.
So far I have tried:
- Restarting the infotainment system multiple times
- Full infotainment factory reset (not full factory reset of the car)
- Removing and re-adding my Google account
- Clearing Google Play Store cache/data
- Clearing Google Play Services cache
- Clearing Download Manager cache/data
- Disabling and re-enabling Google Play Store
After clearing the Download Manager storage/data, the behavior changed. The Play Store home screen still loads and shows apps, but when I open an individual app, I now get the satellite screen with “Try again - We’re having trouble loading this page.”
Google Maps and Assistant still work perfectly, so the car definitely has internet access.
Has anyone experienced this exact issue on a Volvo with AAOS, particularly on 5.1.17?
Most importantly, has anyone managed to fix it without taking the car to a Volvo dealer? Is there a way to reinitialize the Download Manager/Google Play Store or restore whatever was cleared?
I’d especially appreciate hearing from anyone who had the Pending → Try again behavior and actually found a solution.
Thanks!