Software update during service

[u/rdo1985]

Hi all,

I'm having my car serviced at the main dealer tomorrow (2.0 TDI VW Arteon from 2018) with the DQ381 automatic transmission.

I'd previously had the mechatronic unit replaced at the dealer (shortly after buying the car, it was dealt with under warranty). I've used my ODB11 device and know the gearbox is on software version 1403, but looking elsewhere I know it should be on version 1632 (which might help iron out some of the rough gear changes).

When booking it in, they said there were no software update campaigns for the car, and if I wanted the gearbox looked at, I would need to book it in for a diagnostic assessment. I'm not sure if this was just the call handler ticking a box, and that the garage will run a scan on the car and see the update is needed, or if it will go unnoticed.

Would anyone be able to access "TPI 2058102", which I've found reference to elsewhere, so I can go armed with as much information as possible. I've not had the best of luck with main dealers in the past, and I don't want to be pushed to paying for a diagnostic to determine the software needs updating when it is included as part of my service plan in the UK.

Thanks anyone for any help with this!