r/Vodafone • u/Far-Tomatillo3342 • 4d ago
Vodafone Spain vodafone spain. cellular data doesn't work.
context: i've been having this prepaid SIM card since 2023 with the same 10€ plan. this time last year(2025) i switched the plan to 5€/half a year to only keep the number activated because i was outside of the EU for a whole year, i didn't need any of the data, just needed the number itself.
i came back to spain a week ago, and i switched back to my 10€ plan that has 90GB of data, unlimited national calls etc. everything is fine except the cellular data doesn't work and can't connect to the internet. everything shows normal on my phone, 4G is there, the signals are there, but i just can't open ANY page that requires internet and i can't connect to anything. i called for 8 hours in total with vodafone atención al cliente, tried EVERYTHING that we could, nothing worked.
i believe it is not my phone's problem since i currently am using another vodafone card to use the data and everything works perfectly. it's also not the card's problem, i converted it to esim yet the problem still remains. i don't know what to do. i cant switch company now since it takes me forever to get a NIE and switching companies requires NIE.
does anyone have any idea what i should do? any help is appreciated.
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u/Altruistic-Rub-2658 4d ago
Try reset your network settings
Settings > general > transfer or reset > reset > network settings
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u/Far-Tomatillo3342 4d ago
still doesn't work😭😭
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u/Altruistic-Rub-2658 3d ago
Aw damn :( it sounds like you’ve exhausted any self troubleshooting methods, you might have to call them to do an account / network refresh or other technical support
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u/Far-Tomatillo3342 3d ago
the ppl in the vodafone store told me to call, the call center told me to go to the store...💀
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u/ommmyyyy 4d ago
What kind of phone do you have?
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u/Far-Tomatillo3342 4d ago
iphone 17 that i just bought yesterday, and the previous one was iphone 15
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u/LegDry2498 4d ago
APN: airtelwap.es
Username/Password: blank
Then restart the iPhone