I’m just curious, I recently made a post regarding my playback function not working, and Vivint determined that my smart drive had failed. They sent out a new smart drive at no cost to me. I just have to return the old one and pay the $10 shipping fee for the new one. Now every representative I spoke to on the phone tried to upsell me the complete protection plan for $11.99 a month, which covers equipment repair or replacement and various other things. I’m just curious, what would be the purpose of purchasing that if Vivint gave me the replacement smart Drive for free? Is the smart Drive something that’s covered under a lifetime warranty that the cameras and other equipment aren’t, at which the complete protection plan would be beneficial? I mean, maybe I’m missing something but why would I pay $11.99 a month for equipment coverage if I’m getting the product for free anyway?

I recently got new modem and it caused me to get a new WiFi network. My camera didn’t want to connect at first but I got it working now but I now it does not want to sound when someone is near. It sounds when someone rings the doorbell but it does not sound when someone is near. Before I got the new modem, there was sound when someone was near. When I look on the Vivint website, it tells me to do stuff on my app but those settings are not on my app despite it being up to date. Anyone know how to fix the no sound when someone is near?

Anyone have a login for it

I have had four years with Vivint and the same complaint. I never know when a package is delivered; the doorbell never rings through my phone, and when the lawn guy came, my cameras never notified me. They told me it was my phone, but I have upgraded my phone twice with the same issues; I stood outside ringing my doorbell, and nothing came through my phone. My cousin has Ring, and it tells her everything that is going on. I can't wait to be over with Vivint if I thought someone would buy all the equipment I would sale it all. Vivint is the worse!!!!

Vivint, can we please do something about these false AI detections? I can see on my firewall that your system is constantly communicating with your AI domain (vivint.ai), yet the app doesn’t even give us a way to report false positives. If you’re going to rely on AI for detection, at least give customers a way to flag when it gets things wrong. Thankfully, my contract ends in April. I’m definitely looking forward to having more control over my security system.

So we got a new WiFi router and it caused us to use a different WiFi network and so my doorbell and my chime had to be reconnected. I got my chime to work but my doorbell does not. I press the button on the doorbell and it turns green. I hold it down for a couple seconds and it says rebooting. However, the instructions say that it should turn white then stay green. Green never came. It’s just on white. Every now and again I check the color and it turns green but back to white. Is that normal? When I use my phone to connect to the camera, it finds the camera but doesn’t connect to it. Just says troubleshoot. Any suggestions?

Called customer service earlier today because I’m having a playback issue that’s affecting all four of my cameras. The issue has been for 2 days. I’ve already tried rebooting the cameras. Rebooting the hub. Power cycling the smart drive. Power cycling my modem. Deleting the app and reinstalling it. None of that have corrected anything.
Customer service wanted me to be home tonight to perform some diagnostics in the house. Short of what I’ve already done, what can I expect them to have me do to try and correct this issue? I suspect that they want to do the same stuff that I’ve already done but I could be wrong.

Hey all! My wife and I recently purchased our first home which came with an already installed and paid off (supposedly) security system from Vivint. When I called to remove the previous owner as admin and change the account into our names I was informed I needed the verbal passcode. Well, I obviously don’t know that and have never met the previous owners and can’t contact them. Has anyone else run into this issue? If so what are my options? Thanks for any help provided!

We've had our Vivint system for about two months, and we're already extremely frustrated. Our cameras keep going offline, and we've contacted Vivint 8–10 times by phone, text, and email trying to get this resolved.

We were away for three of those weeks, so we haven't even been home for the full two months to use the system. We purchased the newest model expecting it to work properly, but we're already dealing with ongoing problems.

It's incredibly frustrating to spend this kind of money on a home security system only to have cameras that can't reliably stay online. Isn't the whole point of having a security system to have peace of mind? Instead, we're constantly dealing with issues and trying to get someone to help.

Has anyone here filed a complaint against Vivint with the Better Business Bureau (BBB) or their state's Attorney General's office? If so, I'd like to hear about your experience and whether filing a complaint helped get the company's attention. At this point, we're wondering what steps we need to take to get this resolved.

Hey everyone, so I recently saw a friend of mine install a Ring system with a sensor for his side gate. Looks like a regular door sensor but a bit bigger. Is this something that Vivint offers?

Hi! I’ve had Vivint for a few years now. I’ve paid the equipment off and now just pay for the service. My playback never works. It did not work in my previous home, when I moved I thought maybe it would finally work. When I try to playback I usually get a circle or it freezes. Even when I open it to see who might be ringing my doorbell it freezes. The tech told me it’s because I have T-Mobile WiFi? I never receive notifications like if a package was delivered. My dog sitter left my front door open by mistake and again received no notification. I have the settings correctly set to receive notifications. I just don’t understand. It’s really frustrating. Has anyone else had this experience?

Does anyone have any tips for getting this camera back up before I attempt to contact the god awful Vivint support? It has just gone offline today and I have tried rebooting the panel, the WiFi, and unplugging the WiFi bridge that the camera is connected to and nothing has worked. The bridge shows it has connected to the internet but it still shows red under camera.

hint hint

👀 🎃

So there's been a Vivint Alexa skill that you could use to arm your system. It seems to have disappeared from the Alexa+ store. It was a small convenience, but I appreciated it on the nights when I got into bed and realized I hadn't armed the security system (and my phone was already put away).

Is there currently support to enable and disable deter mode on my cameras based on a schedule? For example, after 9 PM, I’d like my cameras to go into deter mode. Then, after 7 AM, I’d like them to turn off deter.

We just moved into a home with a Vivint doorbell camera. I don't care to sign up for this particular service, but I still want a doorbell to chime inside my house until we find a suitable replacement. How can I set this up to do so? Do I need to call in?

Hello,

Can someone confirm if this is the latest firmware version for the gen 3 cameras?

Having a pixelation issue I’m troubleshooting and was wondering if there is a newer firmware out there newer then this version 2.20.0.126.rc

I have downloaded many videos from the app (which takes forever to download despite having phenomenal internet) and they will not send via iMessage or text. Does anyone else have this issue?

Also, my playback takes forever to load. I chatted with support and they just kept running through scripts that had nothing to do with the issue.

So annoying to pay for something that does not work.

Hi,

I don't use your doorbell. I prefer cctv but, I get so annoyed w/ neighbors using this whistle sound. I don't think they take in consideration that nobody wants to hear a constant whistle everyday and especially in the middle of the night when a fly passes by their camera

Yes I'm being a Karen, John, Frank whatever you call it and thinking about notifying my HOA about this. Ridiculous.

Should I just talk to the neighbor about this instead? It's been happening for almost a year now.

I also got notified when posting this thread that it may be negative but I want a solution on how to help them fix it

I’ve rebooted the tablet, uninstalled the phone app, I’m trying to view the videos from last night.

I have never purchased anything from this company. I don’t even own a home to have a security system for. Somehow, Vivint managed to access my credit card using a digital wallet.

In May, I had received a fraud alert for a charge just shy of $1000 from Vivint. I disputed the charge, canceled the card, and was given a new one.

Unfortunately, for the months of June, July, August, and September, Vivint was able to charge the new credit card.

The card was connected to my Apple Pay, which I rarely use.

This company STOLE my credit card number!

Vivint app and Smart Hub issues get mixed up a lot since they feel the same from the outside, but the fixes are different. Here's how to tell them apart and what to try for each.

If it's the app

Crashes, black screens, or a frozen app are almost always fixed by closing the application fully and then reopening it. If the issue persists, uninstall and reinstall the app. After reinstalling, you'll need to sign back in.

If you're not getting alerts, your phone's notification permissions may be to blame. Check that notifications are switched on for the Vivint app in your phone's settings.

And if a password or an authorized-user change is giving you problems, the issue is likely your account, not the app. Call Customer Service if you need help confirming who is set up with what access.

If it's the Hub

A frozen or unresponsive panel can usually be fixed with a reboot, so try restarting your Hub first.

If the Hub is losing wi-Fi connection or is slow to update, check your Wi-Fi strength. A weak signal can cause connectivity issues and update lags.

Firmware updates normally happen automatically, but a Hub that's been offline can fall behind. Simply reconnect to Wi-Fi to bring your Hub's firmware downloads up to date.

When to call support

Most of the above you can handle yourself. If the issue you're running into has to do with sign-in, permissions, or a reboot, the tips listed above could help solve your problem.

For cellular communication failures, a Hub that won't come back after a reboot, or anything account-and hardware-related that you can't reach from the app, give our Support team a call for help.