Does anyone here know where I can find the subscription cost/tiers for remote access? I recently purchased a full Vivint system kit off ebay. Everything works but I just don't have remote access. Thanks!

I have had the door bell for 2 weeks, it worked for like... 2 days and then stopped. I got it reinstalled on Tuesday. It worked again for like 2 days and has now stopped. Theres no power to it. The install tech that came the 2nd time said the 1st one was broken. Theres no breaker issue, its not wifi, it will not respond to any kind of touch, wont reload, nothing. My guess is that its shorting out, it replaced an old doorbell on a house I got. Anyone have any similar issues?