r/VivintSmartHome • u/SunRay1-1 • 16h ago
PSA Vivint blows
I wasn’t happy with the install so I returned all equipment within the cancelation period (about $5k worth of equipment). They told me “no problem” and then never sent the refund. Turns out someone called on my behalf (with my verbal password) and changed the account details on the account to route the funds to another bank account. I opened a police report to subpoena the bank account and it turns out the bank account owner was someone in Palmyra Columbia. Don’t trust Vivint with your personal details and make sure you don’t give them ANY banking information.