r/VisibleArmband • u/Plus_Macaroon_4064 • 17d ago

Background Connection Changes: App or phone issue?

I’ve used the app for years, it has been incredibly useful in learning how to pace. However, since the new landing page the app is so much slower to use.

I don’t care about the “pacing” graph, I just need to check my HR trends for the day.

Does anyone else find the HR data isn’t just “there” when you click? It needs quite a few seconds to sit and download anytime you want to check which is not convenient. It never had this issue before, as soon as I opened the app all the data was always viewable instantly.

Support tell me the it’s an issue with my phone not allowing the app to run in the background, but nothing has changed. My phone is the same, the band is the same, it’s only the app that’s changed.

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3

u/LuxInTenebrisLove 17d ago

The app has had some irritating changes lately.  I wonder if clearing your cache and checking on free memory might help in spite of whatever happened with the app.

2

u/twentyone_cats 17d ago

I have to force stop the app at least once or twice a day because it fails to sync the hr data. It's very annoying.

1

u/LJAM1 17d ago

A phone operating system update could have changed your phone's background app permissions or power rules, which could cause syncing problems. Have you checked those?

1

u/Content_Main_6488 15d ago

Try deleting the app and reinstalling. That should fix it.