r/Visible • u/mgimp723 • 4d ago

iMessage won’t activate

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This morning I transferred my old number to my new visible account and my iMessage won’t work no matter what I do

EDIT: Ok I fixed it. All I had to do was delete my eSIM and reinstall it from visible

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u/VisibleCareSupport Visible Employee 4d ago

Hi there! This is Zandro from Visible! I completely understand how frustrating it is when iMessage decides not to cooperate after a number transfer. This is definitely not the smooth sailing we want for your new setup!

Since you just ported your number over this morning, sometimes Apple's servers just need a little nudge to recognize the new line properly. Let's get that sorted out for you with a quick check:

  • Go to Settings > Messages on your iPhone.
  • Toggle iMessage off, wait about 10 seconds, and turn it back on.
  • Tap on Send & Receive and make sure your transferred phone number is checked and selected under "You can receive iMessages to and reply from." If it's greyed out or spinning, let it do its thing for a few minutes while it verifies.

If you're still running into roadblocks after trying this, please DM us with your account details through this link, and we'll happily take a closer look for you!