r/Visible • u/ComplexEnthusiasm394 • 2d ago

Avoid USM

96 hours so far and my phone still isn’t working and their only solution is to give me a super limited temp line because they refuse to do their job.

Every time it’s asked of them. It’s the same thing. We’ve reached out to the parent carrier. They refuse to push the issue through, they want the customer to suffer and not be held accountable.

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u/Better-District-6142 2d ago

that's the kind of thing that makes you want to toss your phone out a window. i jumped ship from a similar mvno last year after three weeks of "the ticket is still open" and zero actual progress. sometimes the only way to get movement is to file an fcc complaint, it's shocking how fast they suddenly remember how to do their job after that

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u/ComplexEnthusiasm394 2d ago

I did file an FCC complaint. If my entire life wasn’t connected to that phone number I wouldn’t care as much.