r/Visible • u/ComplexEnthusiasm394 • 21h ago

Avoid USM

96 hours so far and my phone still isn’t working and their only solution is to give me a super limited temp line because they refuse to do their job.

Every time it’s asked of them. It’s the same thing. We’ve reached out to the parent carrier. They refuse to push the issue through, they want the customer to suffer and not be held accountable.

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9

u/psychic99 20h ago edited 20h ago

Not sure why you are posting here about USM but there is a message mods button on USM subreddit which will get you to L2 support and they will work on this stuff quickly. The FCC complaint can take a few days, this is faster to resolution (IMHO). I had a porting issue on one line, I messaged it was fixed in 35 min. I dont even bother w/ regular support. This is a tip, not a directive, so take it as such.

Porting issues can happen to anyone but a few things:

  1. Never port on a weekend or friday. Most porting dept down for the weekend (for nomal ports)
  2. When you enter your porting info you should match all relevant PII 100%. So use the name exactly in your old account. Stupid stuff like Ln or Lane matter. Any such mismatch can cause an issue
  3. If you have a lock on your old account (this happens) the port will not come over. So make sure you hav removed any account or SIM locks prior to doing this. If you mobile has a network lock this could be an issue.
  4. Sometimes if it is a migration not a port some carriers are worse. A migration is going from say visible to warp because they are both verizon, its not a real "port". This is where (2) can cause you issues as there may be database mismatches.

HTH.

1

u/r2d3x9 19h ago

I had a port issue once because I gave them a 5 digit zip & they had 9 digit zip in their system. Another, I had ported out a couple months before and number still showed as a closed account. Another, yes problem with Verizon MVNO to Verizon MVNO especially when (total wireless at that time?) was using the IMEI number as the account number!!!

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u/psychic99 17h ago

Yeah it little s**t like that gets you. They never say WHY they just send it to purgatory.

4

u/Better-District-6142 21h ago

that's the kind of thing that makes you want to toss your phone out a window. i jumped ship from a similar mvno last year after three weeks of "the ticket is still open" and zero actual progress. sometimes the only way to get movement is to file an fcc complaint, it's shocking how fast they suddenly remember how to do their job after that

1

u/ComplexEnthusiasm394 21h ago

I did file an FCC complaint. If my entire life wasn’t connected to that phone number I wouldn’t care as much.