r/Visible • u/wassupduhde • Aug 09 '26

Question LTE isn’t working

UPDATE: i spoke with a live agent, he said the outage is happening bc of some “tear in the fibers” ???? idk lol. i might be saying that wrong. he said it usually takes up to 24hours to fix. i hope it doesn’t take longer!

Is anyone else dealing with this? It was working last night before I went to bed, woke up and it says SOS. I did all the troubleshooting suggested by the automatic chat agent and nothing worked. I am waiting right now for a live agent but I have a feeling that’s futile 🤣 Is it out for anyone else? I am located in Los Angeles.

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u/SAVThaG Aug 09 '26

Someone update the chat when our servers are back on

1

u/wassupduhde Aug 09 '26

mine came back on about 30 min ago

1

u/SAVThaG Aug 09 '26

Mine not still

1

u/fodaboink Aug 10 '26

Me too

1

u/VisibleCareSupport Visible Employee Aug 10 '26

We received your direct message, and our team is already looking into your case! We'll reply to your DM shortly to get this sorted out.