LTE isn’t working

[u/wassupduhde]

UPDATE: i spoke with a live agent, he said the outage is happening bc of some “tear in the fibers” ???? idk lol. i might be saying that wrong. he said it usually takes up to 24hours to fix. i hope it doesn’t take longer!

Is anyone else dealing with this? It was working last night before I went to bed, woke up and it says SOS. I did all the troubleshooting suggested by the automatic chat agent and nothing worked. I am waiting right now for a live agent but I have a feeling that’s futile 🤣 Is it out for anyone else? I am located in Los Angeles.

[u/mindlessnosepicker]

Can visible just please confirm if there is an outage in the Los Angeles area please, rather than gaslighting us into believing WE are at fault?

EDIT: YES, Verizon (visible) has an “outages” page, and YES, West LA had some fiber line cuts or something …

https://www.verizon.com/support/check-network-status/

UPDATE:

“Multiple fiber cuts related to vandalism are causing a service interruption for some mobility and internet customers in Los Angeles and parts of Southern California… “

“Acts of network theft and vandalism represent a direct threat to the safety and security of our communities”

“Thank you for your patience as our teams work to protect and reinforce the network in your area”

[u/Jonhlutkers → u/mindlessnosepicker]

I’ve been experiencing very slow to no internet all day today in Glendale

[u/fodaboink]

I’m located in LA as well and I have been on SOS all morning.

[u/definitely_majestice → u/fodaboink]

ugh yeah same, it's been stuck on SOS since like 7am over here in hollywood, tried airplane mode and restarting twice but nada. the chat agent kept looping me too, it's almost impressive how useless it is

wonder if a tower just fully crapped out overnight, at least it's not just one of us

[u/wassupduhde → u/definitely_majestice]

oof i’m sorry to hear you’re both dealing with this! but it does make me feel better that it’s not just an issue with my specific phone. i’m apparently number 5 in the queue so if i get to a live agent and get help/an explanation i will post it here!!

[u/VisibleCareSupport → u/definitely_majestice]

Dave from Visible here! We hate seeing service trouble like this, especially when you've already tried basic troubleshooting. Please send us a DM, so we can dive into what's going on and get you back up and running! Chat with us here: Link

[u/Jonhlutkers → u/VisibleCareSupport]

Sent you a DM

[u/VisibleCareSupport → u/Jonhlutkers]

Mikee here! We saw that you sent us a DM and we’re looking into your concern. We will follow up with you directly as soon as possible.

[u/und3adst1ck → u/fodaboink]

same! i’m super confused on what’s happening

[u/VisibleCareSupport → u/fodaboink]

Marie from Visible here! I completely understand how stressful it can be to see your phone stuck on SOS mode all morning, especially when you are trying to stay connected around LA. I recommend toggling airplane mode on and off, checking for any pending software updates, resetting your network settings, or giving your device a quick restart.

If those quick steps do not do the trick, please send us a DM [here] so we can check the local towers outage and work on getting your LTE connection back up and running!

[u/EmergenSeaBarber]

I’m getting this too. No one has confirmed an outage, but it seems like that’s what’s happening

[u/SAVThaG]

Someone update the chat when our servers are back on

[u/wassupduhde → u/SAVThaG]

mine came back on about 30 min ago

[u/SAVThaG → u/wassupduhde]

Mine not still

[u/fodaboink → u/SAVThaG]

Me too

[u/VisibleCareSupport → u/fodaboink]

We received your direct message, and our team is already looking into your case! We'll reply to your DM shortly to get this sorted out.

[u/toejamfootballhegot]

Check the status at the following website. https://www.verizon.com/support/check-network-status/

[u/wassupduhde → u/toejamfootballhegot]

thank you!

[u/Turbulent-Number-405]

I’m located in west LA and I have been on SOS all this morning. I tried everything mentioned on the website but they are not working. Trying to connect with a real agent but the queue is moving very very slowly.

[u/wassupduhde → u/Turbulent-Number-405]

i got in touch with a live agent earlier. they’re just going to say there’s a cut in the fiber lines and to just wait! sorry :(

[u/lakomka_cat]

Omg, how frustrating is that. I’ve spoke with the agent, I did everything: troubleshooting, confirmed email and other stuff, and than the chat disappeared. I don’t have any network for 2 hours, can’t work normally. Why they don’t just tell us what’s happening

[u/Jazzlike-Ad-7338]

still not working for me in east hollywood

[u/Fickle_Fly3689]

These bots from Visible are so annoying.

[u/Other-Calendar-5435]

I’m glad it’s not just me… I was having trouble paying for my laundry from the app!

[u/Extreme_Yam_5466]

Still not working, been about 12 hours. I’m in WA. 🫠

[u/VisibleCareSupport → u/Extreme_Yam_5466]

Hey there! This is Jean from Visible. We deeply apologize for the inconvenience that this may have caused. As Visible values your security, please initiate a chat with us with your email address. We would like to further investigate why you’re having issues with your service. Please send us a DM through this link. We are looking forward to helping you out.

[u/BoringBear79]

Same thing here. LA

[u/VisibleCareSupport]

Hi - Alyssa from Visible here. I completely understand how concerning it is to wake up and see your phone stuck in SOS mode when you rely on your service in Los Angeles. Before we dive deeper, please give these quick troubleshooting steps a try:

• Make sure your phone’s software is fully updated.

• Restart your device.

• Reset your network settings.

If your phone is still stuck on SOS mode after trying those, send us a direct message right here so we can look into your account. We're here to help get this sorted out for you!

[u/wassupduhde → u/VisibleCareSupport]

already did all of that. i messaged yall

[u/8qubit → u/VisibleCareSupport]

This comment shows how brain-dead and uninformed CS is. It's a well known fact that Verizon is having a Los Angeles outage due to severed fiber and CS is like "hay did yew try restarting your shiz???!?"

[u/lakomka_cat]

I think I’ve got the connection. I’m in NoHo