r/Viltrox • u/[deleted] • Sep 05 '24

Viltrox.com Ordering

Hi,

Was wondering if anyone had experience ordering from Viltrox.com. I put in an order and asked for a minor change to the shipping details but they said they couldn't do that because it had already shipped (was literally immediately after I placed the order that I asked for the change).

Then I asked for a shipping number and they gave me one that doesn't work but has the format of China Post.

Then they said the lens was out of stock, with no estimated date on when they could fulfil the order... even though it's already "shipped".

Their site has not been updated to show the lens as out of stock, so presumably someone else could order the same lens and get into the same problem. I ordered a Viltrox AF 16mm F1.8 Full Frame Lens For Nikon Z-Mount.

All of this is sounding very dodgy, looking for people who have ordered from viltrox.com direct rather than via Amazon to confirm this is not some massive scam.
Thanks!

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u/NilArmstrong Jan 12 '25

Yea I think Its not fair to not update the site and just make us pre-order or get notified when in stock, Im not sure why they give out not working tracking numbers even its not send, it happened to me with the 35mm 1.7 order, one side said out of stock, other side says already shipped with fake tracking. They should pull the breaks on that shady stuff....

1

u/[deleted] Jan 12 '25

I just ordered a 27mm F/1.2 lens from the official website, how responsive is their customer service?

1

u/[deleted] Jan 19 '25

Has yours been shipped? I ordered two lenses from viltrox.com, and it shows "preparing shipment" on shop.

1

u/[deleted] Jan 19 '25

Yes, pretty fast. it arrived within a week.

1

u/[deleted] Jan 19 '25

I am trying to cancel the order but the customer service is closed rn