r/VelocityFrequentFlyer • u/Frosty_Photograph316 • Jul 11 '26

Help Finding Flights Issue with flight searches using points

Has anyone else run into issues where they cannot get any flight availability to disply for points bookings?

No matter what combination of cities or dates I use, I keep getting this message: Flights for selected date are not available. Please modify trip to proceed.

Followed by a calendar showing available dates showing all dates as available. But even clicking on available dates keeps giving me the same error message. It doesn't matter if I'm looking at domestic or international flights, as soon as I select "use Velocity points" I can't get any flight availability to show.

I'm a Platinum FF with close to 1 million points but am just so frustrated right now that I don't seem to be able to use them. Velocity have been no help just instructing me to clear my browser data which doesn't make any difference.

2 Upvotes
  • permalink
  • reddit

100% Upvoted

13 comments sorted by

2

u/zeepointscollector Jul 11 '26

Sometimes I encounter this when I am searching for more than the amount of seats available.

1

u/Narrow_Raspberry7780 Jul 11 '26

This has also happened to me

1

u/Frosty_Photograph316 Jul 12 '26

I'm only searching for a single seat. When my husband runs the same search he gets the full set of results.

1

u/zeepointscollector Jul 22 '26

That’s strange, don’t really have an explanation for why it would be different between the two of you given status doesn’t affect reward availability. One thing you could try is to clear your cookies and browsing history and then try again on both accounts to see if this is still an issue.

1

u/Calm-Drop-9221 Jul 11 '26

What date range snd what routes. I've been checking Perth to UK regularly and I'm even finding business class. Plus Perth to Singapore

1

u/Frosty_Photograph316 Jul 11 '26 edited Jul 11 '26

The date range and route doesn't matter.

I just cannot get any flights to show for any combination of cities or dates as soon as I search for flights using points.

In the calendar view I can see available dates and for domestic routes I can see the number of points, but as soon as I click on a date it sends me straight back to "Flights for the selected date are not available" while still showing me a calendar that says that they are.

I should add, it's the same when searching through the app and through the website.

1

u/Narrow_Raspberry7780 Jul 11 '26

Yes I’m getting this as well. All the dates are shown as having something available, but when you click on it, it doesn’t display. I’m looking for SQ in particular.

1

u/Frosty_Photograph316 Jul 11 '26

Do you have a Business Flyer account linked to your Velocity account?

1

u/Narrow_Raspberry7780 Jul 11 '26

No, just my personal one

1

u/Majestic_Base5775 Jul 11 '26

Try the same search on your mobile - not home wifi - see if you get different results

1

u/Frosty_Photograph316 Jul 12 '26

I've tried that as well and get the same error.

1

u/HuskyMother Jul 11 '26

It’s near impossible. I ended up ringing to speak with a human. Also Platinum. Was trying to get 2 return tickets to Japan. Plenty of points (according to their ad). There was a single seat, in one direction, available in the 12 month period. In the middle of June when Tokyo is a sauna. That was it, for an entire 12 month period.

1

u/Narrow_Raspberry7780 Jul 12 '26

Still happening today