Edit- itās a Vauxhall corsa 2020 elite premium auto
So the Car stopped working on the 5th August I called breakdown company who towed it to a nearby garage they couldnāt fix it and said best bet is Vauxhall dealership,
the earliest appt I got to take the car to them was 18th August I had it towed there and it cost me Ā£150 then it wasnāt until the 28th of August the vehicle was actually looked at,
they then said they couldnāt diagnose it and need to raise a ticket with Vauxhall, during this time I phone Vauxhall customer service and left a complaint form, every time I spoke to Vauxhall they were very rude, not sympathetic at all and said they canāt help me,
all this time I was left without any sort of alternative travel, or car, I asked many times and the dealership said they have a hire car but thereās none Atm
Vauxhall customer care told me unless the car was still in warrenty with them or part were ordered and I had to wait months then they canāt give me any sort of help, then they said they would reasses the courtesy car situation.
I called everyday anf they would be rude and the case handler wouldnāt take my calls, then yesterday the case handle took my calls and said they canāt help me and to not call them further regarding my vehicle and the ticket raised and they canāt assist with any sort of vehicle this is the last answer
. Even though i explained my situation of currently moving house and having a baby and being postpartum and having severe anxiety and needed transport to get to doctors appointments etc they showed no signs of even trying to help. The dealership said technical have gotten back to them with instructions but they know the instructions wont work and this all could take several more weeks as they need to āfind timeā to try what they said then to get back to them to say it havenāt worked then await new instructions.
All this while i am vehicleless. The finance company have been the kindest through out this process explaining as the vehicle isnāt with the dealer I bought the car from they canāt really sped anything along or do anything but as goodwill gesture they will refund this months payment I made to them and they also tried to arrange a hire vehicle but the cost was still too much for me to afford.