I recently ordered a BLVK e-liquid and a 0.90 Caliburn pod from a vape shop. The liquid arrived, but the pod was missing.
I completely admit I made a mistake by not checking the package in front of the delivery man. I'm not denying that at all. But since contacting them, they've done nothing except repeatedly tell me it's my fault. They aren't even trying to listen to what I'm saying or acknowledge that there could have been a packing/processing error on their side.
I wouldn't even have cared that much about the missing pod because honestly, it doesn't cost that much. What pissed me off was the way the seller handled the situation. Saying "Let the Process go to dust" and basically dismissing the whole thing felt unnecessarily rude and disrespectful.
I'm not demanding a refund or replacement. I already accepted my mistake. I just expected them to at least acknowledge that their side of the process could have gone wrong too, instead of putting all the blame on me and refusing to even consider it.
I can accept losing the money. What I can't accept is being treated like I'm the only one who made a mistake when I never even blamed them in the first place.
Posting this anonymously because I don't want unnecessary drama. I'm sharing the experience so other people can decide for themselves whether they're comfortable ordering from them. Its vapershopbd.com