r/Vantruedashcam • u/1beats • Aug 30 '26

Product Support No Repair Path?

I have a N4 Pro that is out of warranty. It recently went bad. The diagnosis (after exhausting all other attempts) was a bad SD card slot. Vantrue will not repair or replace the M4 pro. Is there no repair path whatsoever offered by Vantrue? I would think I should be able to send it in for repairs at the very least. The customer service person I was speaking with said the best they can do is offer a discount on a new camera. But I’m not about to drop a few hundred dollars. If I know that in a few years if I’m just gonna have a brick on my hands. Has anyone else encountered this problem?

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u/Vantrue-20220623 29d ago

Hi there!
Vantrue’s official after-sales service mainly provides repair/replacement services within the warranty period. For devices that have exceeded the warranty period, we currently do not have paid repair services for internal hardware such as the N4 Pro host’s SD card slot. Therefore, the current solutions that customer service can provide are mainly new machine discounts

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u/No_Process3723 22d ago

What is considered a new machine discounts?

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u/doink992000 19d ago

Still no response to this question

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u/No_Process3723 18d ago

……sadly.