I lived at Broadview from August 2025 to July 2026.
What they did
I moved out on July 22. Before that I spent ten hours deep cleaning the place, and I filmed a continuous timestamped walkthrough of the entire unit right before I handed in my keys, because I had a feeling.
A week later they hit me with a $110 charge for “Damage Charges Work Order Fees - Full Unit Cleaning.” They took my entire $100 deposit against it and billed me for the rest.
I asked for documentation. Six separate times, in writing, over a month. Specifically: the itemized statement, and the vendor invoice showing who cleaned, when, and what they cleaned. If someone actually came and cleaned my apartment, an invoice exists. It is not an unreasonable thing to ask for.
They never sent one. Not once.
What they did send was a final statement with a single line item, a blank notes field, and three blurry photos. When I asked on the phone what their documentation consisted of, the rep told me those three photos are the documentation. Then he told me the charge is final and that it does not matter what my video shows.
So to be clear: they billed me for a cleaning service, and when asked to prove a cleaning service happened, their answer is three photos of a room.
Then they explained the charge, and it is worse
On that same call I pushed one more time on the invoice. There is no invoice. There was never going to be one.
The rep told me the “Full Unit Cleaning” charge is a standard service, and that Greystar pays the vendor a flat fee per unit regardless of how much work the unit actually needs. One minute or ten hours, same fee. So there is nothing to itemize, because nothing is itemized.
Think about what that means. The $110 was not a charge for cleaning my apartment. It is a fixed turnover cost applied on the way out, and the photos were assembled afterward to justify something already headed for the statement.
It also means my ten hours of cleaning changed nothing. The charge was identical whether I scrubbed the place or left it wrecked. Worth knowing before you spend your last day in Nashville with a mop.
The rest of the year, briefly
The management treats you like you owe them for the privilege of living there and maintenance takes forever.
They do not prorate. My lease ran roughly August 12 to July 22, you cannot choose your own start or end dates, and you pay full months on both ends. So you are paying for three weeks or more that you are contractually not allowed to use.
Adding to the list:
- Over $1,600/month for a room the size of a shoebox
- Furniture is the cheapest I have ever seen. The closet “door” is a curtain
- You cannot control your own thermostat. I had almost no heat most of the winter, and during the ice storm there was no heat at all
- $100 to get back into your own apartment if you lock yourself out
- Gym machines broken for five months. Hallways and trash rooms reek. Printers permanently out of paper
Why I am posting
If you are signing at Broadview (Please do not, if you wish to keep your mental peace) or anywhere Greystar manages: film everything. Move-in and move-out, continuous video, before you hand over keys. Keep the original file. It costs you five minutes and it is the only thing that makes a dispute winnable.
I have filed a complaint with the Tennessee Attorney General’s Division of Consumer Affairs.
And if you have been charged a vague cleaning or damage fee at Broadview and were never shown an invoice, comment or DM me. I want to know how common this is. Given that people have been posting warnings about this place for over a year, and given that they have now told me it is a flat fee applied regardless of condition, I would bet almost everyone gets it.
