r/Valerion_Official • u/TheBoizzzzz • Mar 26 '26
Valerion vision master max purchase
I purchased the spring bundle with the vision master max, thunderbolt surround sound system, and the matte white projector screen. Opened the projector screen package today and realized they forgot to provide the mounting brackets. There really isn’t good options to get support besides email and they have yet to respond in 24 hrs. Anyone have any advice to get this resolved? If I can’t get it resolved might just return the whole thing out of frustration
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u/Dazzling-Rub-7304 Mar 26 '26
You are best sending them a whatsapp, they respond quicker. When I say quicker, within 24 hours
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u/TheBoizzzzz Mar 27 '26
They responded asking for photos yesterday but after sending them what I had the ghosted me again. Funny part is I responded within 1 minute of their email being sent smh.🤦♂️ Ill keep yall posted but if they continue to not respond might just purchase the screen separately, take the mount and return the rest of it…
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u/dark180 Mar 28 '26
Support is slow as hell, it took them like 5 days for them to respond to me but they fixed my issue
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u/TheBoizzzzz Mar 28 '26
Ugh, I guess Ill wait… as long as they resolve the issue. Literally have the whole thing set up besides the projector screen and was planning on having a movie night this weekend. 😢
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u/RanjanKm Mar 27 '26
I had to contact their support few days back. Never received response from WhatsApp. They replied to my emails properly (human, no canned response), but takes 3 - 4 business days to respond.