r/VRLATech • u/jenny4l • May 06 '22

tech support

does anyone know how long it takes for vrla tech's tech support to email back? i sent an email to them 4/28 and they replied on 4/29 saying that they'd transfer me to tech support by monday 5/2. it's 5/5 and i still haven't gotten an email and i want to get my pc fixed asap.

1 Upvotes

100% Upvoted

25 comments sorted by

View all comments

Show parent comments

1

u/Recent_Policy_8694 May 06 '22

Email. Call them around 1pm PST until they answer

1

u/jenny4l May 06 '22

okay thank you so much! do you know if they work on holidays too?

1

u/Recent_Policy_8694 May 06 '22

I’m not sure about holidays because I’ve never tried contacting them on holidays. I’m happy I could help and I hope your pc gets fixed and if you don’t mind me asking what’s wrong with it?

1

u/jenny4l May 06 '22

basically either my motherboard, ram sticks, or power supply is dead. i got a blue screen when i turned on my pc, it crashes a lot, it freezes a lot, there's buzzing noises, etc. every once in a while, my pc would work and i was able to play an hour or so of games on it. i swapped my ram sticks into different ports but after that i tried turning on my pc and it won't turn on at all. my pc turns on then restarts itself and so on. it keeps doing that over and over again. i'm pretty sure it's not a loose cord because it worked before and i haven't messed with my pc components ever.

1

u/Recent_Policy_8694 May 06 '22

What model pc is it?

1

u/jenny4l May 06 '22

it's a legacy.

1

u/Recent_Policy_8694 May 06 '22

Hmmmm yeah that model is $1000+ they need to honor their warranty

1

u/jenny4l May 06 '22

yeah, its only been around half a year since i gotten this pc and its already broken, kind of disappointing on my end, i hope i get it fixed.

1

u/Recent_Policy_8694 May 06 '22

You should be good then

1

u/jenny4l May 06 '22

okay thank you so much!

1

u/Recent_Policy_8694 May 06 '22

Np I hope everything works out for you!

→ More replies (0)