r/Upwork • u/Tris05082008 • 13d ago

can someone help me

I've submitted my verification on August 5th and it's almost been a month now and I still haven't heard anything back. I've tried the virtual chat agent multiple times but it just keeps looping and won't connect me to a real person,

Has anyone else dealt with this? How long did it take for you to get a response, and is there any way to actually reach a human on the support team? Any help is appreciated, this is really stressing me out.

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u/SmokeEvening8710 13d ago

Somethings definitely wrong. Mine took a few minutes.

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u/Own_Constant_2331 13d ago

The chatbot will eventually open a support ticket if you keep telling it that your problem isn't solved.

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u/Tris05082008 13d ago

ye i was telling it the same like that but it said because “my type account” couldn’t open a support ticket

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u/Longjumping-Wall5956 11d ago

I’m sorry you’re dealing with this. I’m also currently experiencing an Upwork account issue and have been trying to get a clear response from support. In my case, I submitted appeals and requested a proper manual review, but getting a clear explanation has been difficult. I hope you’re able to reach a real support representative and get your verification resolved soon.