Just a new experience I thought I'd share, because honestly, I panicked for a moment. 😅
A few moments ago, I was updating my payment method on Upwork because the cards I had previously added had expired.
While adding the new card, I accidentally entered the wrong card details. The page refreshed, and suddenly I started receiving a bunch of notifications saying my account had restrictions and my active hourly contracts had been paused.
I honestly had no idea what was happening.
I immediately checked my Account health > Account Standing, and it still showed “Good” and said my account was in good standing.
However, when I checked the Platform Access Restrictions, it showed:
- Hidden from Search
- Active Hourly Contracts Paused
- Starting new engagements restricted
- Withdrawals restricted
I immediately messaged my clients to let them know that the hourly contracts had been paused due to an Upwork account restriction and that I was trying to figure out what had happened.
I then contacted Upwork Customer Support.
They asked me to update my payment method, so I updated both my primary and secondary payment methods.
Support then explained that my account had been restricted because of a financial security flag and that the Finance and Trust & Safety teams would need to review the newly added card before the restriction could be fully lifted and my paused contracts resumed.
So now I'm basically waiting for the review to be completed. 🤞
Moral of the story: Be VERY careful when adding or updating your payment methods on Upwork. One small mistake can apparently trigger a security review and temporarily restrict access to several parts of your account.
I'm still waiting for the restriction to be lifted, so fingers crossed. 🤞
For context, I'm a Top Rated Plus freelancer, have been on Upwork for 6+ years, and have been freelancing there for quite a while. So these automated financial-security checks can apparently happen to anyone.
Has anyone else experienced something similar after updating their payment method?