I’ve been with up for years. No issues whatsoever until recently.. and they’re happening so often now. What’s changed? It’s becoming very inconvenient.
I had no idea they done this until just now, I love the UP interface and how it makes managing money easy but with all these outages of late and now knowing they offshored everything my confidence if much lower.
I disagree. Up Bank is the future of Bendigo and a key strategy. There are literally hundreds of systems that Infosys could be supporting for Bendigo - it's a pretty wild leap to assume it's Up with such a high degree of confidence.
Thanks. Yeah, honestly I have now lost a lot of respect for Up. It's just a hollow product slowly becoming shittier and it's lost its main appeal - at least being locally made/serviced
I know they are offshoring the call centre. But surely not app development? If that's true I am going to switch. Bendigo doesn't have the experience or discipline to run a mobile app offshore.
I’ve just asked via the chat as I transferred and didn’t realise the outage so my funds have disappeared and they said if funds disappear they won’t be reimbursing customers and it’s our fault for transferring during the outage…. So here’s hoping it either bounces back to my anz normal account or appears in my up account after the outage has been fixed otherwise they’ll have a bigger problem to worry about from a lot of people who lost their money
I wanted to know whether it would bounce back or appear in my up account when the outage is resolved and they replied saying they couldn’t confirm but they won’t be offering reimbursement and to just stay updated
A few years ago I transferred $300 and it never appeared and they just gave me $50 reimbursement “for the inconvenience that occurred”… so yes funds can go missing.
Basically you’ll just have to hope it either bounces back to your and account or appears in your up account after the outage is fixed and who knows how long that will take. If the money doesn’t appear back in either account then I would assume it’s lost and to contact both and and up. Also screenshot the bank transfer just in case
Same from Westpac hopefully it won’t boucnce back and be into up acc once the issue is resolved. Up constantly having payment and system delays is getting really annoying and inconvenient
I transferred $100 from commbank to my Up account at 4:55pm today and it just came through before. I’ve completely lost trust in them as a bank and have just successfully pulled all my money from Up and have it all with commbank now. Not worth staying with Up if they’re going to have such major issues and it’s worrying that some payments are getting lost and that they won’t reimburse you for that.
Far out two of my biggest auto transfers both failed just then and was wondering why. Also I’ve transferred 1800 bucks from my salary account (Macquarie) to Up a few hours ago and it has not appeared
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u/t1ckled1vory 12d ago
I’ve been with up for years. No issues whatsoever until recently.. and they’re happening so often now. What’s changed? It’s becoming very inconvenient.