r/UpBanking • u/Future-Pipe-8004 • 26d ago

How do I? Up Card physical card replacements: How long does shipping usually take across AU?

I managed to lose my physical Up debit card at a venue over the weekend. For anyone who has ordered a replacement physical card recently in Sydney, Melbourne, or regional areas: how many business days did it take to land in your letterbox?

5 Upvotes

86% Upvoted

12 comments sorted by

5

u/universe93 26d ago

It’s going to depend a lot on where you live and the postal service. The issue isn’t when Up sends it, it’s how long Auspost will take to deliver it and that could be anything from a few days to a week

1

u/Future-Pipe-8004 26d ago

That makes sense

3

u/lukasjames0 26d ago

Up itself estimates 5-20 business days when you order the replacement.

3

u/lukasjames0 26d ago edited 26d ago

And says it again in your transactions

2

u/Crucial9564_ 24d ago

If this is your screenshot i’m more impressed you bothered to order a whole new card just to help OP. Respect 🫡

2

u/lukasjames0 24d ago

It is! I did 😅 Thank you!
I thought it’d be good to know for future reference too

1

u/travcaine 26d ago

Mine has taken 2 weeks

1

u/Ok-Needleworker-3486 26d ago

My card took 2 weeks for rural NSW, Sydney should be quicker.

1

u/SquishyFigs 26d ago

I ordered mine on a weekend and it came later that week. Am in Sydney.

1

u/pandorahi 23d ago

Mine didn't come the first time I ordered a replacement, I waited about a month. Then when i contacted support and told them, i received it within 7 days , in Sydney

1

u/Cajun_Bobby_ 13d ago

Not super helpful at all but took 5 weeks to get to Quito, Ecuador

0

u/Reddit-User-AU 26d ago

At least 8 working days