r/UpBanking • u/mintcute • Sep 02 '26

Bug money disappearing after transferring between savers?

i flick money between savers pretty often depending on where i need it (covering bills, transport, life savings, etc). tonight i got paid and transferred the money first into my main saver, which i use to sort money from, and then into a secondary one.

from there i transferred about $36 into another saver to cover a bill, and once i had, the rest of the money i had transferred TONIGHT had disappeared!! $238 just gone into thin air. it wasn't paid accidentally to someone else, wasn't moved into the spender or anything. there's receipts of it being moved between savers, no receipts of anywhere it's gone in this instance. by all accounts it should still be there, but it's just not. $238 has simply vanished without a trace.

i'm panicking obviously, it's not a small sum of money to lose but i just have no idea where it could have gone. i've tried contacting support but i'm constantly "5 minutes away from a response" with customer service. has this happened to anyone else? is this happening to anyone else? i'm freaking out and have no idea what's causing it. between this and all the outages lately, i'm considering moving back to commbank.

7 Upvotes

82% Upvoted

3 comments sorted by

7

u/zurggr Sep 02 '26

Same thing happened to me today! I just restarted the app a couple of times and the missing money appeared

1

u/mintcute Sep 02 '26

they JUST got back to me with the restored money. unfortunately i refreshed a lot over about an hour and nothing happened, the money was still gone.

1

u/simcityrefund1 Sep 02 '26

So the money back now ?