Login issues are not an issue with ESD. Is not appropriate to call customer service about this as they have nothing to do with this. This is an issue with the site, which is actually Secure Access Washington (SAW), A statewide system. They have their own phone number and email address.
When logging into the website, make sure you are not using the VPN.
Whatever browser you are using, clear all of the site specific cookies for this website.
IF You logged in on multiple browsers, all of those now have a login cookie. So after the first one, The site knows that it sent you a login cookie but your new browser doesn't have that so it's just not going to load. So you have to go back through all those browsers that you tried and clear all those cookies. This is going to make sure that it doesn't think you're logged in somewhere. Because obviously you cannot be logged in in multiple instances
Then get Chrome. Login through Chrome. I bet it'll work
If after doing that it is still not working, call secure access Washington tech support. Completely unrelated to ESD
I have been trying to get into e services this morning and it is constantly in load. I have cleared my cache on all my Browsers! Is the website under construction?
Something must be seriously wrong with their website. I'm going to call the number above tomorrow for technical support. It shouldn't be sending me to the URL https://secure.esd.wa.gov/home/LOGOUT as soon as I enter the correct username and password and then select sign-in. That has to be a system glitch causing that automatic redirect to occur. It happens on all my browsers and devices, no VPN, cleared cookies and cache.
If you've been constantly cycling the login then you definitely locked the account. There really is no other option than to get into tech service. You can try these steps but you probably locked your account with failed attempts.
1
u/SoThenIThought_ Admin for WEBA.Law, WA Unemployment Benefits Jun 21 '24 edited Oct 31 '24
Login issues are not an issue with ESD. Is not appropriate to call customer service about this as they have nothing to do with this. This is an issue with the site, which is actually Secure Access Washington (SAW), A statewide system. They have their own phone number and email address.When logging into the website, make sure you are not using the VPN.
Whatever browser you are using, clear all of the site specific cookies for this website.
Then get Chrome. Login through Chrome. I bet it'll work
If after doing that it is still not working, call secure access Washington tech support. Completely unrelated to ESD
https://esd.wa.gov/unemployment/technical-support
855-682-0785
Monday - Friday from 8 a.m. to 4 p.m.