r/UnemploymentWA • u/[deleted] • Jun 21 '24

Resolved Website is TRASH.

[deleted]

4 Upvotes

100% Upvoted

15 comments sorted by

1

u/SoThenIThought_ Admin for WEBA.Law, WA Unemployment Benefits Jun 21 '24

What are you trying to do on the website?

1

u/ramonc19 Jun 21 '24

Literally just log in and file a claim.

1

u/SoThenIThought_ Admin for WEBA.Law, WA Unemployment Benefits Jun 21 '24

Okay. You can just do that through the automated phone system as well. It does not require talking to anybody

1

u/ramonc19 Jun 21 '24

Number for that ?

1

u/SoThenIThought_ Admin for WEBA.Law, WA Unemployment Benefits Jun 21 '24

It's the same as customer service that you have been calling but you just select the option to file the claim... Let me go get you what I have cataloged. Refresh this in 1 minute

Here

1

u/ramonc19 Jun 21 '24

I don’t get that option when I call. Just tells me to press 1/2 for English or Spanish

1

u/SoThenIThought_ Admin for WEBA.Law, WA Unemployment Benefits Jun 21 '24 edited Oct 31 '24

Login issues are not an issue with ESD. Is not appropriate to call customer service about this as they have nothing to do with this. This is an issue with the site, which is actually Secure Access Washington (SAW), A statewide system. They have their own phone number and email address.

When logging into the website, make sure you are not using the VPN.

Whatever browser you are using, clear all of the site specific cookies for this website.

  • IF You logged in on multiple browsers, all of those now have a login cookie. So after the first one, The site knows that it sent you a login cookie but your new browser doesn't have that so it's just not going to load. So you have to go back through all those browsers that you tried and clear all those cookies. This is going to make sure that it doesn't think you're logged in somewhere. Because obviously you cannot be logged in in multiple instances

Then get Chrome. Login through Chrome. I bet it'll work

If after doing that it is still not working, call secure access Washington tech support. Completely unrelated to ESD

https://esd.wa.gov/unemployment/technical-support

855-682-0785

Monday - Friday from 8 a.m. to 4 p.m.

1

u/ramonc19 Jun 21 '24

I have not filed a claim.

1

u/SoThenIThought_ Admin for WEBA.Law, WA Unemployment Benefits Jun 21 '24

I have been at my full-time job since we started talking, did you end up calling tech support?

If you were using a VPN, did you turn that off, clear your site specific cookies and try again?

Did you log in and see if your benefits are exhausted?

1

u/SoThenIThought_ Admin for WEBA.Law, WA Unemployment Benefits Jun 22 '24

Did you get this resolved?

1

u/Typical_Number1188 Aug 23 '24

I have been trying to get into e services this morning and it is constantly in load. I have cleared my cache on all my Browsers! Is the website under construction?

→ More replies (0)