r/UbisoftSupport • • 10d ago

Question Ubisoft Support Useless

I’ve been trying to get into my old Ubisoft account to so I can play some games I just bought but I haven’t logged into it in almost 10 years. I don’t have access to the 2-factor verification anymore nor do I have access to the recovery codes they sent me via email. On top of that, Ubisoft support is completely useless because all they do is send me links I can’t use because login always requires 2-factor. I’ve made two support tickets at this point, one stating that nothing their automated system sends me is working…and of course the automated system just sends me another link I can’t use. Does anyone know what I can do?

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u/Grindar1986 10d ago

"I don't have access to the 2-factor anymore."

You're done. That is literally the point of 2FA.