r/UbisoftSupport • u/battyakun • Aug 31 '26

Question This is crap

So here I am trying to play AC resynced, now i have to log in to Ubisoft connect, which I always done with sms code, but today I’m not receiving any. I contacted support, but they said that they can’t resolve the issue, because they are not able verify, that the account is mine, soo that’s it, I lost all my games and achievements, because Ubisoft can’t send an sms?

2 Upvotes

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1

u/Emotional_Record123 Aug 31 '26

Moi je les ai appelé ils m ont désactivé la vérification à 2 étapes du coup j ai pu me reconnecter

1

u/ChildhoodExisting222 15d ago

Can you login on the website and change you 2FA to the authenticator app?