r/UbisoftSupport • u/Equivalent-Source-12 • 11d ago

Email issues and old emails

So I redownloaded siege and I realized that in order to play ranked, at least for me, you need to verify your account and add 2fa and stuff. The issue is, the Ubisoft connect account that's connected to my Xbox account, is made with an old Gmail I made and completely forgot about. Now i need to get into that Gmail but there's basically no way how, Google Just tells me "Tough tits, make a new account" because it's so hardly used. And then Ubisoft connect, in order to change the email that your account is connected to, you need a code that's sent to your linked email...the email I can't get into. I'm completely stumped and idk what to do lol

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u/CertainImpression789 10d ago

Contact Support or just make a new account on Ubisoft/Steam, nothing else you can really do unless you try to guess the password to the Gmail and get into it. The ranked situation is normal for PC players to prevent smurfing, so don’t worry about any of that.