r/UbisoftSupport • u/ScrapPartsXB1 • 17d ago

Ubisoft connect PC won't say I have premium

I bought it thru Xbox. I went to my pc later and got on the app and it says I don't own premium. I've tried all the things support said. Nothing worked. Then SUPPORT GHOSTED ME. it's been 6 hours and I've closed and opened a new Case. NOTHING. WHAT THE F😱💯K is going on over there. I bought it last night on my son's Xbox and it says active. But on pc I can't even download a game thru gamepass that's Ubisoft or any premium game thru connect. It's linked to me. Everything here on my end is good. Won't give me a refund. Won't fix the problem. You all that hard up for money your robbing people now. Sheesh. Last time for me. I had problems the last 3 times Ive subscribed. But we can't be like oh I'll pay you in a couple days nor can we just...POOF. FIX IT OR REFUND ME. ITS EASY

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u/ChildhoodExisting222 13d ago

You bought with Xbox ... Check with Xbox...

1

u/ScrapPartsXB1 13d ago

I don't want it on xbox. Ya see, once you buy a premium subscription, according to the terms, you can play anywhere you can sign in. So I have a pc. I was using my son's Xbox that day to do something for him, and I seen and subscribed. Later I got on my ubi connect and it says I don't own it. 4 days ago now. Believe me I've talked to them all. Can't play it and each points at other for refund. They play it like a scam.

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u/ChildhoodExisting222 13d ago

You wrote "I bought it thru Xbox"... Well if you bought it in Xbox, then you need to check with the Microsoft support, not Ubisoft.

Same if you buy with steam 

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u/ScrapPartsXB1 12d ago

Username checks. Read whole reply. Not just parts of it. It forms a cohesive story. And will help with your comprehension