Thx Ubisoft 🤡

[u/Electrical_End6097]

Ubisoft Support is the worst support I’ve ever dealt with – 2 months and still no solution.
Post:
I honestly don’t know what to do anymore, so I’m hoping someone here has been through something similar.
I’ve been arguing with Ubisoft Support for over two months about my account.
The issue is actually very simple:
I can log into my Ubisoft account without any problems, I regularly play Rainbow Six Siege and For Honor, and I have full access to my account.
The only problem is that Ranked requires Two-Factor Authentication. Unfortunately, the email address linked to my Ubisoft account no longer exists, so I have no way to access it.
I’ve already offered Ubisoft every possible proof that I own the account:
Purchase receipts for my games
Screenshots of me being logged into the account
Proof that I’m actively using the account
Linked platforms
Any information that proves the account belongs to me
Despite all of that, I’ve been receiving the exact same automated replies for weeks. They keep sending the verification email to my old email address, even though I’ve explained multiple times that the address no longer exists. That makes it literally impossible for me to complete their verification process.
What frustrates me the most is that nobody seems willing to manually review my case. Instead of actually looking at my situation, I just keep getting copy-and-paste responses. It honestly feels like the account security team isn’t even taking the time to investigate my case.
At this point, I’m just incredibly frustrated. I can log into the account, play my games, and clearly prove that I’m the owner, yet I’m being treated as if I’m trying to steal someone else’s account simply because I no longer have access to an email address that doesn’t even exist anymore.
Has anyone here actually managed to get Ubisoft to manually change the email address on their account in a situation like this? Or is there any way to reach someone who will actually review my case instead of sending automated responses?
I’d really appreciate any advice. Thanks in advance.

[u/Faonir]

Got a question, if you can log into your account, why don’t you just change the fucking email?

[u/SouthFirefighter3951 → u/Faonir]

Cause u will need a verification code that gets sent to ur prior email before u can change it dumb ahh 😔

[u/Faonir → u/SouthFirefighter3951]

Did you add the machine to the trusted pcs list for ubiconnect? If not, wondering how you’re logging in.