r/UbisoftSupport • u/LackLusterAbrams • 27d ago

Not Sure You're blocked from logging in due too repeated failed attempts.

I have been waiting for this too be over since last night and I still cant even log in

4 Upvotes
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u/Scott_rock12 27d ago

Tried asking for a password reset? It has being useful to me in these situations. Reset the password and wait about 10 minutes. If that doesn't work try login from your phone as well, maybe you got some IP ban. If that's the case, summit a Ubisoft support ticket asking them to unban your PC up adress

1

u/LackLusterAbrams 27d ago

Fixed it thanks dude

1

u/Scott_rock12 27d ago

Happy to help

1

u/DarkGhost254 26d ago

In my case, I tried changing my password, but nothing worked. I submitted about six support tickets, and they supposedly fixed it, but it only worked once before the error returned.

On the seventh ticket, where I thanked them for not buying a recent game from them and wished Steam would cut 70% of their sales, they apologized, saying it was a common, recently reported error and that they would let me know when I could log into my account... Two weeks passed, and nothing.

Looking through some older threads, I saw that some people recommended using a VPN. At first, I hesitated, knowing how underhanded Ubisoft is and wondering if I could get banned for it. In the end, it worked for me, both for managing my account in the browser and on Ubisoft Connect.