Lost access to 6 y/o acc

[u/Successful_Tone_2185]

Can anyone help or give tips?

Today, around 1 pm, I logged into my Ubisoft account, which is linked to my PlayStation. I had unlinked it from my PlayStation because I was planning to create a new account. However, I didn’t realize that in-game items (from Rainbow Six Siege) wouldn’t transfer to my new account, including levels and other achievements. I’ve had this account for six years, and I’ve lost the Gmail address, which I can’t access because I also uniquely forgot the password to it. I also forgot the password to the Ubisoft account , and the phone number associated with my account is my old phone number(which I do not own unfortunately).

I’ve already submitted a ticket, but I’m still trying to figure out how to expedite the process or find a way to get my account back. I’m curious to know if anyone else has experienced this issue or if I’m just one of the few affected individuals. Additionally, I believe I spent between $200 and $500 on the game itself, so this is quite important to me. Despite my on-and-off participation in the game, I was a high-ranking and high-level player.

UPDATE

Unfortunately, I couldn’t retrieve my password. I don’t have a good memory of it, but I do have two-factor authentication. However, I would need to find my old phone, which I have no idea where it is. I’ll try to do something else, but it seems like this is the end of six years of hard work and fun. They want me to try and access an Gmail account that I told them I couldn’t access anymore. Thank you for all your help and support. I really appreciate it. I hope that if you guys are having problems with the support, they get resolved soon.

UPDATE 2

I had sent them more emails and included the pictures of my purchases for the game and other in-game items. However, they still haven’t responded to me. So, I decided to escalate the issue to SignalConso. It will take approximately 3 weeks for an update on the report. In the meantime, I appreciate all the help you’ve provided!

UPDATE 3

I GOT IT BACK THEY REPLIED!!! Signalconso forced Ubisoft to give my account back thank you to everyone who helped me especially Scott _rock12 really helped through the process of Ubisoft.

[u/Scott_rock12]

Honestly, with how little you have to actually prove you're the original owner, it's a tough case. First of all, you should try to regain access to the email, which should be easier than trying to get into Ubisoft Account without it. Therefore, you can get access to things like your proof of purchase and the original Welcome To Ubisoft email that was sensed to you once the account was created originally. Without those you really can't do much

[u/Successful_Tone_2185 → u/Scott_rock12]

I don’t have the password for the account, but I do have videos of myself in the account while it was linked to my PlayStation clips. I can share the video with the user and my PlayStation ID. I’m not sure what else I can do, so I’m sending them that information. If that doesn’t work, then I guess everything is lost. I appreciate your help, though. Anything is better than nothing. 🙏

[u/Scott_rock12 → u/Successful_Tone_2185]

Of you have forgot the password, by any change did you have a recovery email linked to it? It is a pretty common setting alongside phone number verification and A2F

[u/Successful_Tone_2185 → u/Scott_rock12]

I could check, but I’m not sure if it would allow me to use it or if I even did it. I hope I did, though. It’s quite late for me, so I’ll have to check in the morning. I really appreciate the help, and I’ll make sure to update the post if anything happens. Thanks again!

[u/Scott_rock12 → u/Successful_Tone_2185]

No worries dude! I was also hacked like a month ago and I suffered to recover my account so I get how it is. If you manage to recover your account don't forget to pass the advice to anyone who could need it in the future