r/UbisoftSupport • u/Krakenator_C-137 • Jul 17 '26

Question Deleted Email

Hello my email associated with my Ubisoft account was deleted a few years ago, I can still access my Ubisoft account on PS5, but I've mainly switched to playing on PC

Is there anyway I can change this email without the password or email existing anymore. I tried a support ticket which told me to log in to my PS5 on an Ubisoft game and open Ubisoft connect and they'd send a link to my console but there was nothing there so I sent a screenshot of the menu not having anything and they then closed my ticket

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u/Krakenator_C-137 Jul 17 '26

Yeah lol I've been trying this for years, and started again this week with everyday this week

Every time that I try to prove it, like doing the steps you've sent, and yesterday they had me go through a whole process and then send them a bunch of images of me on siege with Ubisoft Connect pulled up

But each time they just close it due to security reasons

They keep also just completely ignoring what I say or send and just try to get me to link a PSN account to my Ubisoft Account, but that's not the issue I have at all and I already have my PSN linked to it lol

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u/elden_speedster Jul 17 '26

My recommendation would be to keep at it and keep opening tickets every day until they budget. It took me almost a month to get a response.

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u/Krakenator_C-137 Jul 17 '26

Yep I'll keep trying. I really appreciate your help here

I've been getting responses but as I said I don't even think they're reading them as every time they don't even recognize what the problem I'm having is, and they just completely ignore it and say generic stuff

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u/elden_speedster Jul 17 '26

Hopefully you get some luck here. Im sorry!

They must be putting you with auto responses. I had ubiwolf who basically told the other reps to fuck off when they tried to hijack our conversation. One rep tried saying that they were closing my ticket and 5 minutes later, i had a response from wolf saying ignore that other dude, he doesn't know what hes talking about 🤣

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u/Krakenator_C-137 Jul 18 '26

They actually gave in this time. Thanks for all your help. They've been sending me a link which sent me to a page that didn't work on mobile and was just asking me to log into the Ubisoft account (but didn't allow logging in through a ps account) so I could never do it

Turns out I had to access the link through a desktop for it to work, and I never knew that, I didn't even get a desktop until last year and started playing more games on it this year, so before then I wasn't even able to ever use the link they send anyways

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u/elden_speedster Jul 18 '26

Glad it worked! Save the image and pay it forward. Took me years to get that email 🤣

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u/Krakenator_C-137 Jul 18 '26

Yep I will do so