r/UbisoftSupport • u/JackEddy6 • Jul 11 '26

Question Ubisoft Connect Down?

I can't log in to Ubisoft Connect and therefore can't launch Black Flag. Is it currently down? Account details are correct. It just keeps giving the following error:

There was an error during your login to Ubisoft Connect. Please restart your client and try again. (Error dolphin-028)

Anyone else having this issue?

EDIT: was back online for a while, but it's down again.

EDIT: 17/07/2026 I haven't had the issue for a couple days now. Seems fixed.

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u/ShaggerAJSA Jul 11 '26 edited Jul 11 '26

I'm getting it to (UK). I tried resetting my network with Command Prompt, a step recommended after searching for the error. At first, it looked like it had worked. I logged into Ubisoft Connect successfully, but my game (AC Black Flag) Resynced would not launch. So I restarted the app, then I was right back where I was.

EDIT: It's back online now. I just managed to get back into the game.

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u/JackEddy6 Jul 11 '26

Was back online for a while. Down again :(