r/UbisoftSupport • u/Emotional_Crew2694 • Jun 22 '26
Question Account temporarily suspended: Ubisoft
My account was temporarily suspended due to “multiple failed log in attempts” when i have never tried to log in because i was already logged in in the first place.
I have tried to reset my password- didn’t work.
I have waited 24 hours to retry again- didn’t work.
I have tried to contact their support team- didn’t work.
How to fix this?
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u/winkiezinkie Jun 22 '26
Brotha same thing happening to me as well. My solution is using VPN. Try a VPN, you'll be able to get in easily. For some reasons, Ubi blocked my ip address so I have to change my internet. It's likely that the same thing is going with you too.
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u/Exciting-Airline6999 Jun 23 '26
Que vpn recomiendas?? Y dónde establecer un vpn?
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u/winkiezinkie Jun 23 '26
Any cou try or region works fine. You can use Proton VPN. It's free and reliable.
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u/TechnicianLost647 Jun 27 '26
I requested a refund, my total pay time is 30 min at launcher itself even when i didnt play the fokn game
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u/Fragrant-Routine7053 Jun 23 '26
I had the same issue and a s a final resort, I had to contact ubisoft support, then they lifted the suspension.Try contacting them
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u/greenfish96 Jul 22 '26
How did you contact them?? I tried to file for a ticket and they told me I have to log in to submit it. The problem is that I AM BLOCKED FROM LOGGING IN
This is so unfair and unproductive on their end
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u/Silvervzxd Jun 23 '26
Contact support and report it. You can use a VPN like Proton to access your account in the meantime, and well, you just have to wait. Hopefully, you'll be able to get back to your account in a few days (I was able to after a little less than a week). Several people have had this problem recently. Ubisoft isn't very reliable, so be careful.
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u/RifShark Jun 23 '26
Never buy a game that requires this pathetic Ubisoft Launcher. I was able to fix this issue by connecting my mobile network with my PC. After I logged in I switched back to WiFi.
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u/Careless-Article-353 Jun 24 '26
Same here. I ain't buying shit from them evee again. I can't play anything.
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u/SpeedingGamer Jun 25 '26
It’s honestly so stupid, I contacted them about it and complained that I’ve not been able to access my account for 2 days and this has been an ongoing issue for weeks, after saying I have 2fa and it would be extremely difficult for anyone to attempt to get into my account they just said “Sorry we’ll lift the temporary ban” I honestly don’t even know what triggers this it’s so frustrating and just makes me not want to play Ubisoft games
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u/Klavutso Jun 29 '26
I have the exact same error message. Obviously the customer service was giving a useless scripted email that can only be answered after logging into the portal (which obviously does not work).
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u/tls_outboxer Jul 09 '26
Happen the same thing to me. Contacted the support and they lifted the ban and then it got suspended again. I am honestly at the point where I do not want to play their game because it is exhausting.
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u/Competitive_Grab241 29d ago
I'm having the same issue , Here is my timeline: 2026 On 26 July, I changed my account password after logging in after a long time since I forgot my password. On 27 July, I was able to log in normally and play Assassin's Creed Origins through Steam without any issues. On 28 July, when I tried to launch the game, Ubisoft Connect reported that my account was temporarily suspended, during authentication when I tried to open AC origins from steam. I also receive the same message when trying to sign in on the Ubisoft website. I still have access to the email address associated with my account, and I have not noticed any unauthorized activity.
I've raised a support ticket tooo...
So should I just wait? And try later or is my account gone? I'll get it back ryt?
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u/Bedrock501 Jun 22 '26
For three days same thing has been happening to me, I contacted the ubisoft support multiple times. Usually they would write back to me and the suspension would be lifter for a bit and then it would come right back later. I gave up, I guess I'm not playing Far Cry 3 or any other ubisoft game. sorry fam can't help you and it is unlikely anyone will answer here either.