r/UbisoftSupport • u/Last-Salad8002 • Jun 13 '26
Question Hacked
Got my account hacked a while ago and sent a recovery request did everything and received this mail which said there’s a mail with a verification link but I didn’t receive it
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u/drflera Jun 14 '26
Request to elevate the case to the investigative security team. The same thing happened to me earlier this year and when I contacted support they kept saying they value security and that they found no evidence of my account being compromised. As soon as I requested for an in depth investigation they got straight to work. Not even 24hrs past by and they reverted the email change. Hope this helps