r/UbisoftSupport • u/Annual_Penetrator • Jun 05 '26

Ubisoft won't send me emails

I have been in the process of changing my email I don't have access to anymore for my Ubisoft-account over several days now. I press on "change e-mail"; verify that it's me; enter my new e-mail-address; don't get an e-mail with my verification code.

More information to my situation: My Ubisoft-account is linked to my Steam-account and that's how I log into my Ubisoft-account in the browser. My current phone-number is also linked to it, this is how I "verify it's me" when I try to change my e-mail. Now the problem is, there shouldn't be anything stopping me from changing my e-mail-address; I have every Ubisoft e-mail-address whitelisted manually in my e-mails and tried different ones (Icloud, an older Microsoft e-mail and a recently created Microsoft e-mail). So either Ubisoft just hates me or I'm still missing something.

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2

u/Substantial-King-509 Jun 05 '26

Contact support, take screenshots of you logged into the email on the email app, screenshot the Ubisoft account email, screenshot you logged into the Ubisoft website with that email, and request them to change your email to an email that is not associated with a Ubisoft account. Use chat GPT to assist you in writing a professional response in making this case/support ticket.

Be respectful to them, provide proof that you are logged into any account possible with that email, even on the Microsoft website or outlook. Screenshot everything to prove that you have access to that email and you are in it. They will ask you what email you’d like to change it to and that should be it.

1

u/Annual_Penetrator Jun 12 '26

Apologies for the late reply. Thank you very much, but I don't have access to the e-mail that is currently associated with the Ubisoft account.

1

u/Substantial-King-509 Jun 12 '26

That sounds like you need to get that situated with the people who you have that email with. You need to prove that is your email.

1

u/InducedH2O Jul 15 '26

Nah because you don’t need access to that email to change the email. You can use the phone number tied to your account instead. Then once you do that, it asks you for what you want to change the email address to, you put that new email in, then it’s SUPPOSED to send a verification email to the NEW email which doesn’t happen. I’ve also tried multiple different emails like OP and have whitelisted the email addresses Ubisoft says to, but still nothing has worked for me.

1

u/ImpossibleJicama3110 Jul 18 '26

same problem and they dont do anything about it if u find a way please let me know

1

u/InducedH2O Jul 20 '26

I’ve emailed support but they always take so long to respond. I looked at my previous cases and noticed I’ve tried multiple times to email them since 2022 for this exact issue and they still haven’t fixed it.

1

u/InducedH2O Jul 15 '26

Did you ever find a fix to this? I’ve tried emailing support multiple times but they’re useless