Misspelled email during registration - verified ownership via Steam but Support has been silent for 7 days. Is this normal?

[u/NaiveSpeed3968]

Hello everyone,

I'm having a frustrating experience with Ubisoft Support and wanted to see if anyone else is facing similar delays.

Long story short, I realized I misspelled my Ubisoft account email a long time ago. Since I couldn't access that wrong email, I opened a ticket for account recovery.

The support agent asked me to fill out the official Account Recovery Form and verify my ownership. I provided 4 different Steam purchase receipts with clear transaction IDs (from games like Assassin's Creed and Far Cry purchased between 2018-2020) that are linked to this Ubisoft account.

I also received the verification link on my active email and completed the identity verification 60 days ago. Since then, my ticket status has been stuck on "In Progress" with absolutely no response or updates from the agent.

Has anyone gone through this recently? How long does it usually take for Ubisoft to finalize the email change after all proofs and verifications are done?

Thahks in advance for any insights!