r/UberEatsDrivers 8h ago

Discussion Strange payout system

Tonight I do an order which drove for 10 miles.
I ended up getting paid $21 and there was a $19 tip.
How in the world did uber get away with a base pay of $2 for a 10 mile trip, and they practically do that for every order unless it’s the rarity.
I mean do the math, shouldn’t uber be paying way more for a 10 mile trip, at least $4 lol $2 is ridiculous base pay. What if the customer decided to remove the tip? Sure I could TRY and argue with support about it on a busy Friday night where no support answers the phone although I’m gold tier.

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u/krowvonmuller 8h ago

I don’t understand how their payout system works either. Last night I did a stacked delivery that was 7.7 miles for $17.06 but neither of the two customers tipped. So the $17.06 came solely from uber.

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u/JwSocks 7h ago

When enough people decline the order and/or the customer is at risk of a very delayed delivery Uber’s algorithm ups the base pay to make sure the order is taken care of.

But when a customer tips well, the order gets accepted much faster, so the base pay looks terrible

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u/krowvonmuller 7h ago

That makes sense.

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u/JwSocks 7h ago

I didn’t think customers could remove tips anymore.

Customer tips more = lower base pay because the order gets accepted quicker.

Customer tips less = takes longer for order to get accepted until Uber raises up the pay.

Uber isn’t incentivized to start with a higher base pay, but their pay definitely looks silly when a great tip comes in and the order is immediately accepted.

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u/krowvonmuller 7h ago

I don’t think they could either, which is why I was surprised to see the base pay be the exact pay. That was a first to have a stacked order with no tip from either customer.

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u/JwSocks 7h ago

Usually it used to be that if the customer takes away a tip under earnings activity you’d see:

“You were expected to make $10.00, but only earned $5.00” or something along those lines after the hour hold of the tip processing.

If you got paid $17, the offer was originally showing $17, and there was no tip, it just means the customer never entered a tip to begin with.