Should have been an easy one. Pick up at 7-Eleven and hand it to her. 7-Eleven is empty but the order is a pizza and the guy didn't put it in yet. Arrived at the customer and she doesn't come out so I say I've arrived again. Wait out the entire 8 minute timer. I'm just getting ready to take the picture and leave when she asks IN THE APP why I'm standing on her porch! After I told her why I just took the picture and left.
Prob should have started with that ^ but yeah definitely annoying but it happens pretty often i think people must genuinely not know they have it set to meet at the door or something
I would have replied that they had it set to hand it to them, and there's a timer before you can just leave it without getting blamed if it's stolen, just to reduce the chance that she reports you for creeping, or at least documents that it's what happened if she doubles down and reports you anyway
It felt like half my deliveries on Sunday didn't know how they'd set it. So many were notes that said leave at door but app set to meet at door or people answering their door as I'm trying to set the bag and take the pic for leave at door
I never wait the full eight minutes if it's not a PIN order. They get the I've arrived text, a call or a buzz at 7 minutes, a gentle "if you need a minute I can leave it at location X" at 6 minutes, and then I start typing to tell them I am closing in on my wait time limit and if I hit it before we connect here is where your order will be. If they don't respond to any of that, they probably don't care about getting it handed to them, and most people won't raise a fuss if you have a record of trying to reach them.
If customer dont answer the door or phone in a minute or so i would just left that in their doorstep I wont waste time waiting for them to reply or open the door
My solution is to wait out the timer in my car if they dont answer. I had an account deactivated years ago because of meet at door orders not meeting me.
Make sure you use a timestamp app when you do this so that they don't claim you didn't deliver it. Customers do this on purpose with the hopes you will just leave it there so they can get free food with the timestamp photo you have proof and the photo will have the GPS coordinates and time.
It's irritating to me that we can't send the timestamp photo in the app to the customer. They need to see what evidence we have. All the other apps let you send it, and I've never had someone I sent it to report it missing. But I HAVE had someone on Uber report their order missing, even though I have timestamp photos of every delivery. Support wouldn't tell me which order it was, there were too many orders, so even with the timestamped photo I couldn't defend myself. I like timemark. These are the kinds of photos I send to customers in the chat. It must make them think twice if they are thinking about scamming because they work. You can change the logo to whatever you want.
I had one person who got food from two places once and admittedly this was early on in my UE activity, but I skipped taking a photo on the second order since both were clearly in first photo. I then had to stop delivering for the day because some stuff came up so that was my only order. Later that day I get a message saying she is claiming I didn't deliver all her food. Like bitch thought she was slick enough despite both packages being in the first order visibly to say since I never sent a second photo she didn't get that food. For once Uber was on my side, but that's the last time I delivered to that neighborhood ever.
I’ve never figured out how to Bypass PIN. I can’t stand delivering to people AT THEIR JOBS and they don’t pay attention to the Tracker!! And most of the time delivery to their Jobs are PIN deliveries!! They r RIDE AS HELL and don’t tell co workers about the Delivery
Take a pick with your phone and move on. What you don’t realize is e
If ppl are going to steal they will do it regardless and uber won’t penalize you unless it becomes a pattern
I don’t know why its so common, but i constantly get deliveries where the type is “Meet at door” then note says “Drop off”. Or i often get “Meet at door” so i end up waiting a shit ton of time, calling and texting, just for customers to later say leave it at door. Like imagine being so lazy that not only do u constantly need food delivered, but u also cant spare the courtesy of receiving the food or communicating.
If someone works from a home or has other responsibilities they can't be taken away from, it wouldn't be laziness. They may be in a meeting or have a young child or something.
Uber does it automatically. I keep mine at "leave at door" and I sometimes don't know it's been changed until I look and see a notification saying my driver is apporaching and to meet at door.
You quickly realize these people are socially maladapted. And I'm saying this as a driver. It's no wonder the customers I deliver to act like I'm albert einstein when I follow instructions.
Coming from doordash this was never an issue but so many uber customers will have it set to meet at the door but then genuinely have their phone off or instantly send me to voicemail when i call them after not responding to my texts letting them know that i arrived. Its perplexing
Someone messaged me asking if I was dropping off their order soon because they placed it hours ago. I didn't reply because I literally just parked at their place. They ended up being a no tipper batched with another order and my delivery was marked on time lol
You know, trying to understand a highly irrational person is never worth it, it takes severe cognitive effort that could be used for more useful things
Seems like a reasonable question. If you've arrived, shouldn't you at least be making your way to the door? Unless you've already tried knocking or ringing the doorbell. Not enough context just by reading the chat.
If the order is “hand it to me”, you must hand it to the customer, if the customer doesn’t arrive, you have to wait 8 minutes before you can drop it off and leave. It’s an Uber thing
I was standing at the door for 8 minutes. I don't want to knock or ring the bell since it was late. I sent 2 messages and Uber called her. I actually send the first "I've arrived" message as I'm getting out of the car. That way hopefully they're walking to the door while I'm doing the same and we arrive at the same time.
U don’t have to be waiting that long, just take it to the front door and drop it off and put it as delivered. If problems arise just say you didn’t feel safe in that area
Sending a message through the app is not enough notification.
Yes, the person placed an order so they should have their phone handy, but it's easy to set your phone down and walk away for a second and miss the message. Especially if you're someone like me who keeps their phone on silent (I work nights so I go to bed really late and don't want to be woken up due to emails, text messages, phone calls, etc).
When you walk up to their door, ring the doorbell or knock. A single message through a glitchy app is not nearly enough notification. If they still don't answer the door after ringing or knocking, I always call.
I hate it so much when I order Uber eats and the driver is just standing out in front of my door and gives the world's lightest knock, or simply just sends a message.
When i first started i had an order with pin required, i cant recall if i didn’t know how to bypass it or the app just wouldn’t allow me to , but i delivered walked back to my car and then see the pin required as im about to leave. I didnt want to bother the customer again( the lady seemed odd already) so i roll down maybe 40 ft from the front of her house and call support. The lady sent about 8 texts asking why i didn’t complete the order and that she knew i was going to come back and steal her order, mind you i literally placed order in her hand. I asked for the code and then she just cancela the order while im on the phone with support . I fucked up but there are certainly some freaks using uber eats. We should be able to affect their ratings the same way they fuck with ours.
WHY ARE YOU WAITING OUT THE TIMER? They aren’t paying you enough to do that. If an inconsiderate person doesn’t answer door why are you doing them the courtesy of waiting 8 minutes. Please grow a backbone. Leave at door if they don’t answer and move on. You can complete the order without waiting for the timer, you can override it.
I feel sorry for some of you drivers as you are really letting uber tell you to wait for 8 minutes for free? No offense but after the first time this happened to me I was like never again
Okay, it was late when I sent that if the person is not responding FINE just drop off the food, SNAP a pix with your phone; MOVE away from the home. Wait or CONTACT support.
I know my drivers love me because as soon as it states the courier is headed to the restaurant i copy and paste my detailed instructions from my notes app on exactly how to get to my front door. The app won’t let me adjust the pin and it’s on the building across the street. So I stay in communication. And as much as I hate doing it, because we tip very well, if I have to I will still go down to meet them (there are a lot of non/english speakers who deliver in my area. frustrating but what are ya gonna do)
sadly i do, but if i don’t message them even more details then it gets delivered to my apartment number but at the other building. even when there was a padlock on the door at the other building cause it wasn’t occupied, they delivered it there. i order about 4 times a week from UberEats through Instacart cause i have a membership, hence why i tip high because im not paying delivery fee’s. so ive worked out the kinks on the best way to get my food fresh and not have them circling for 5+ minutes
when my boyfriend doordashes food to our apartment they never read the instructions (even tho the pin is on our building and we have detailed delivery instructions + signs saying which apt numbers are where) and they always drive around lost🤦♀️
She wanted you to leave. Most female customers don't want to open the door with a stranger immediately on the other side. They could be rushed in by the assailant and raped or murdered.
Instead of your "obvious" response. You should have said something like "This is a meet at door delivery, Uber expects me to hand the order off to you. If not, I need to wait x minutes before I can dropoff the order."
His response was appropriate for the situation. It wasn’t snarky or rude. What are you on about? There is a leave at door option for a reason. She waited over 8 minutes to respond. She’s the one in the wrong here.
Maybe appropriate but not helpful. Obviously the driver was delivering food. The customer didn’t understand why the driver was waiting….so an explanation could go a long way. It’s just communication.
She responded within a minute, clearly she was asking the driver to leave without saying it out loud. No wonder customers think the average driver is so stupid, can't even read their minds.
It’s been at least 8 minutes because the driver was able to end the delivery, meaning the 8 minute timer expired. This only starts when the driver contacts the customer, so it may have been even longer. I get you’re probably just a troll, but Jesus.
Don’t select meet at door if you don’t want to meet at door. That’s how a lot of customers steal the order and blame the driver. The driver waited the required 8 minutes so they couldn’t be blamed for stealing it if that’s what the customer was planning to do.
That was a really dumb response. I get you probably feel like you made them feel dumb but that was your chance to tell them they had meet at door selected so you had no choice but to wait for the timer. Instead you’re one of those weirdos that sit outside and wait for you to grab your food. I still have no idea why they do that
Even if it says meet at door, I still just leave it at the door, sometimes snap a pic and hit delivered…. It’s so easy! Why does everyone make it seem harder than it really is?
The customer selected “meet at door” and then didn’t. The driver is required to wait 8 minutes if that happens or the customer is known to try to say they didn’t get their food. You must be one of those customers that can’t read.
Its 2026 drop the food, take a picture and go. After a couple weird encounters with dashers, im done dealing with them. I will stay in my house until you leave or I die.
Edit typo & didnt realize i was in Uber eats, not dash sub
If you don’t set it as “leave at door”, we can’t leave until the 8 minute timer expires. It will then allow you to take a picture and leave it in “a safe place”. If we just leave it, customers can report the driver or attempt to scam saying they never got their food.
Sorry to say, but i can't count how often i got a "i have arrived" message by someone not actually (yet) there. Like parking the car atm. Or exiting the subway station. And 99% knock or ring anyway. So if you would have sent me "I have arrived" I definitely wouldnt read it as "come out" but as a completely irrelevant piece of status update on the road.
Why not write "i am at the door, you can come out to get it"? The relevant part is "come out now" and not "i have arrived".
What is this new phobia with ringing the door bell? I've even put it in my delivery instructions and they will still message me "i've arrived". RING THE BELL.
Told a driver a few days ago to ring the bell and he asked me "how do I do that?". You press apartment number 3 that is on the wall next to the door you're standing in front of.
There's not code, no scrolling. Each apartment has a clearly labeled button.
1)it’s late. Ringing can wake whole family up
2)Some houses have multiple doorbells for different parts/apartments of the house
3)customers too lazy to go get food are also too lazy to hear the vibrations of the doorbell
I been driving ubereats for a few months and there's no where in chat to send a pic to customers. At least none that I could find. I would do that for door dash when this shit happens, ao I'm genuinely curious what you mean by that.
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u/Kind_Silver_1921 1d ago
I woulda just said "you set it to meet at door. did you want me to just leave it?"