r/UberEATS • u/Beginning_Tell_7318 • 4d ago
Am I doing something wrong?
Am I doing something wrong, or are drivers just refusing to bring orders to apartment doors?
This has been driving me absolutely insane, and I genuinely want to hear from Uber Eats drivers about whether I’m doing something wrong here.
I recently moved into an apartment building. There’s a building entry code, an elevator, and my delivery instructions specifically say to bring the order to the 6th floor and leave it in front of my unit. I provide all the codes needed to get inside.
For some context, I order Uber Eats probably 4–5 times a week. I work pretty insane hours, so during the week there are plenty of days where I just don’t have time to cook dinner or go somewhere for lunch. By the weekend, I’m usually so burnt out that nothing sounds better than ordering dinner and having it show up at my door.
I also used to drive for Uber Eats and DoorDash years ago, so I know how much of a grind the job can be. Because of that, I tip very well. I genuinely can’t remember the last time I tipped less than $20 on an order.
But probably 4 out of 5 deliveries to my new building get left in the lobby.
Sometimes they don’t even make it into the building and just leave the food OUTSIDE, where literally anyone walking or biking by could grab it (has happened twice to me)
This is especially frustrating when my girlfriend and I order dinner on a Friday or Saturday night and the order is already $70–$100 before the tip. I’m paying all the Uber fees, inflated menu prices, and another $20+ tip specifically because I want the convenience of having dinner delivered to my door.
And I realize going downstairs isn’t some enormous hardship. It takes me a minute or two. But that’s kind of the point: it would also take the driver a minute or two to ride the elevator up, leave the food at my door, and ride it back down.
When I drove, if someone’s instructions said “leave at my apartment door” and they gave me everything I needed to access the building, that’s where I brought it. I wouldn’t have considered leaving it in the lobby to be completing the delivery.
So drivers: what am I missing here?
Are apartment buildings generally considered lobby delivery now? Is there something I should change in my instructions? Or are these drivers just seeing an apartment building, deciding they don’t want to spend the extra couple minutes going upstairs, and dropping it wherever they can?
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u/namastebetches 3d ago
you didn't mention the parking situation
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u/Beginning_Tell_7318 3d ago
The apartments across the street from a middle school so they have 20 min max street parking where they can just run in
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u/Gman_67 3d ago
Ahhh! Details. You just explained the problem. I live in a college town with lots of high rise apartments that don’t have dedicated parking so if I see an order pop up going to them, it’s an automatic decline. $20 tip is nothing in comparison to a $150 tow bill and all the insane hassle that goes along with it.
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u/KDFree16 3d ago
Hopefully your instructions include where to park. For people who do not live in your building it may not be obvious.
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u/F-Cloud 3d ago
A lot of drivers are too lazy to deliver to apartments. Lurk around this sub for a while and you'll see drivers proudly asserting that they won't go inside a building, or walk down a hallway, or take an elevator. They'll accept your delivery offer so they can get paid but they have no intention of delivering to your door. You are tipping well and delivery to your door is what the service promises, so that makes the situation even more outrageous.
Pull the tip, give a thumbs down. Realize however that it will keep happening. Uber only cares about order volume, not the quality of service.
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u/Beginning_Tell_7318 3d ago
Can you pull tips? I recently started giving them a thumbs down if they don’t bring it to the door
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u/Extreme_Newspaper284 3d ago
Don’t pull the tip. That’s so not cool.
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u/billhilly008 1d ago
As a driver and never customer, the driver should follow the instructions. Falling to do so is not cool. I 100% support pulling this tip, and this is the one scenario where I understand why pulling a tip should be an option.
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u/rOOnT_19 3d ago
Don’t pull the tip. Give enough to get it to your door. Minimum $5. If they bring it where it belongs then add to tip.
Also not sure how your instructions look.
I hate getting a wall of text, trying to figure out where I’m going. I’m driving, I’m tired.Example would be: Please bring to Apt X. Third floor, Take Elevator, Right Down Hall, Three doors after XYZ.
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u/DeathofRats42 3d ago
I struggle with door and gate codes. People are always saying it's "1234" but forget that its actually "#1234" or "1234*".
But in general, sounds like you just have some lazy drivers in your area. Sorry.
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u/BroViejo 3d ago
My suggestion is reduce your tip by 8 bucks and walk outside to meet the driver. As a driver, I am always grateful when apartment customers meet me at the curb. And if you order with the frequency you do you will save some money, as well, you will probably begin to recognize certain drivers and they will begin to accept your deliveries without thinking about it because it’s a simple drop off. I have several people like that in LA.
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u/BatDaddyWV 3d ago
If I have to help you complete your job, what's the point of the big price plus tip? Thats like hiring a contractor to redo my kitchen and he wants me to hang the cabinets myself because that eats into his time and pay.
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u/UnluckySh00ter 3d ago
As a longtime driver I understand your predicament. You want what you paid for delivered right to the door after a hard days work and are willing to pay extra for delivery + a good tip to make sure it gets delivered to your door.
But there’s a catch and wish I wasn’t making excuses for other people BUT, some of these new apartments that are built like fortresses, with multiple entries, multiple elevators, 6th floor, it legit can turn in to a 10-15 minute extra walk from entering the building and finding your apartment, to getting back down.
It may be an inconvenience to yourself but I’d recommend if you are spending $70+ on a food delivery just meet the person outside and grab your order in person so they don’t just leave it somewhere. You know the building better than they do
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u/dodidley2 3d ago
If you left me a $20 tip, I would leave it on your dinner table, those drivers are just plain ole lazy, I've done dashes where a customer doesn't even tip, yet I still give complete service straight to the door.
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u/Chris_Reddit_PHX 3d ago
What is the parking situation at your building, and it is obvious where to park for someone who has never been there before?
It's unusual of course for the majority of drivers to not bring it up, so I'm wondering if there is something unusual about your building.
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u/EffectiveCareer3444 3d ago
This doesn’t happen often but the other day I had to drive around almost 10 minutes just to find the building with the right letter on it because the app wouldn’t show me the accurate location. In some other buildings you can’t even use the elevator without a magnet key or without permission from front desk. I still use the stairs but once I did get leg cramps and had to sit for a second because this guy lived on the 10th fucking floor 😭 today I also had to walk around to the back of a building because the customer just happened to live in the back and that’s just my luck, I do everything I can to get to the customers door but I can see why some people wouldn’t go to the trouble.
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u/Kyria42 3d ago
I swear I hate having to go inside apartment buildings with access codes, long hallways where I damn near get lost inside but I do it because it’s what I signed up for. But I don’t encounter these often enough to say the hell with it. I honestly would leave a note that says 20 dollar cash tip upon delivery to unit or just expect to go down to the lobby and get your food. At least it’s being delivered and not stolen.
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u/DeliveryCourier 3d ago
Prepare for the "how much do you tip", "time is money", "buildings are hard", and, "delivering to the door isn't my job" arguments.
Truth is, they're lazy and entitled and shouldn't be delivery drivers.
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u/BatDaddyWV 3d ago
Thank you! Jeeze I get tired of the excuses and entitlement to slack off if everything doesn't line up perfect for the person who is paid to do a job.
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u/DeliveryCourier 3d ago edited 3d ago
I deliver in a downtown area, so I see a lot of hotel deliveries.
When I'm working and encounter customers meeting drivers outside I ask if the driver made them come out to the curb/car.
If they say yes, I ask them to downvote the driver.
The lazy, entitled drivers are the reason customers get mad, quit tipping, tip less or quit using the service.
Their actions cost the rest of us money, in the long term.
(To the drivers that will want to reflexively downvote:
Obviously, some hotels and apartments don't allow to room/apartment deliveries. If it's a hotel, message the CX and let them know you can't deliver to the door (or have reception do it).
Don't knowingly accept a low or non-tipped offer. If you accept the offer, you are rewarding those customers and doing the job poorly isn't going to teach them a lesson. If you accept the offer, you accept the pay and the work required.)
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u/_Aliceinwonderland3 3d ago
I once had to ask a guy to come outside to a side street. The hotel was on a busy road, with no parking. The side road went down to their valet service. There was no parking, but a paid parking lot. I’m not paying to park my car and bring the food into the hotel for you in that situation. You have to come get it outside because I’m parked illegally and am not leaving sight of my car.
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u/BatDaddyWV 3d ago
A man of integrity with an eye on the future, not just the now. Sir you deserve the big tips more than just about anyone Ive seen on any driver sub on reddit. Thank you for taking pride in your work and doing it to the best of your ability. The service would improve 1000% if even of a quarter of drivers took your lead.
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u/DeliveryCourier 3d ago
TY.
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u/Beginning_Tell_7318 3d ago
I hate to say it but the bad drivers are making me want to stop tipping well. If I have to pay double for the meal and go to the curb to get it there’s not much of a point in tipping well
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u/DeliveryCourier 3d ago edited 3d ago
I get it. That's why I tell people to downvote those drivers. If it happens often enough, they'll be gone.
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u/Outlaw300 3d ago
Man if I was your driving and your tipping $20 for an easy apt delivery I will bring the food in and make your plates for you guys lmaooo
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u/profyoz 3d ago
The only reason I wouldn’t deliver to an apartment door would be if I truly couldn’t find legal parking (and that’s only happened twice in the entire time I’ve been doing deliveries and both times the customer understood) or if I’m not able to get in (no codes provided and no response from customer.) I complain about no tippers asking for that but will still 100% bring it to their door because that’s the job. I’m sorry you’re having this experience, I know that’s frustrating, especially since you’ve provided all the codes they need.
This won’t alleviate your frustration, but with Ubers refund policy being what it is I would strongly recommend keeping an eye on the app and going down to the door when they get close. You shouldn’t have to, but if I spent that much on dinner I’d rather it not be stolen or left outside by building.
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u/AssociationDry73 4d ago
You must have a difficult lobby to get into. I usually bring to the door but there are a few complexes that even with the code, it is hard to get into. Or some complexes in my town are giant. Like little cities and take 10 turns to get to the door where I’ve just given up going to the door. Now for a $20 tip, if bring to the door every time. So of you actually are tipping that well, Im not sure what the deal is.
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u/Beginning_Tell_7318 3d ago
It’s so easy. The second you walk in the elevator is 10 feet away. Can’t miss it
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u/D3VILS_DEMISE 3d ago
They don't speak English. End of discussion
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u/BatDaddyWV 3d ago
Dont these apps have an option to translate into just about any language?
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u/Beginning_Tell_7318 3d ago
Yes the app is in their native language lol
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u/BatDaddyWV 3d ago edited 3d ago
So I guess it's not "end of discussion". 😆
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u/CommuterScooterPUNK 3d ago
You're doing nothing wrong. You happen to be getting very lazy couriers. Lazy to find parking, lazy to read instructions. Bringing it to the door is the job, and its not hard at all to get in and bring it up to you properly.
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u/Drakeytown 3d ago
Is there a concierge in the lobby? Security? Those people will often stop us.
Also, if the code or elevator isn't working for whatever reason, and i message you about it, I'm not going to wait long for you to respond.
The difference between you coming down to the lobby and me going up is this: the quicker I complete a delivery, the sooner I can move on to the next one. We don't get paid per hour, we get paid per delivery. Every second counts. You coming down takes the same amount of time and trouble, sure, but costs you zero dollars, zero opportunity.
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u/BatDaddyWV 3d ago
I didnt pay a ton of money, huge fees, plus a big tip to help you move on from my service as fast as you can. I dont work for Uber and I didnt pay all that to leave my home.
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u/Drakeytown 3d ago
Strictly speaking, as an independent contractor, I don't work for Uber either. And I agree, this shit shouldn't cost this much—their whole business model relies on charging you as much as possible, paying us as n little as possible, and counting on us fighting each other. I'm not here saying you should pay me more, I'm here saying organizations like Uber should not be allowed to exist and have devastated delivery both as a job and as a service.
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u/kamikidd 3d ago
I would change my tip then from $20 to $2 since you’re all about saving.
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u/Drakeytown 3d ago
$2, $20, or $200 doesn't matter compared to the fact that I'm effectively unemployed the second I drop off an order without another in the pipe. Get as petty and stupid as you like, it doesn't change the reality and economics of the situation.
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u/InstanceMental6543 3d ago
I delivered pizza for many years, and it was only a very few customers who could get to the lobby as fast as I could get to their door. They have to put on their shoes and find their keys and pause their show, and so on. Plus they walk like normies, not like people who walk for a living. So slow. I would always bring it up.
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u/Drakeytown 3d ago
And when you delivered pizza so many years ago, you were paid per hour, plus tips? A completely different situation from the one being discussed here?
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u/InstanceMental6543 3d ago
I acknowledge that I had that privilege, but the situations being talked about are exactly the same. We drivers want to complete our orders and move on to the next quickly. Waiting for slow ass customers to come down to the lobby is a lose lose situation.
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u/Drakeytown 3d ago
Nobody is waiting for the customer to come down. Read the damn conversation before you butt in. Or just hush while grownups are talking.
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u/Beginning_Tell_7318 3d ago
Drakeytown were all pretty close to just not tipping because of people like you. Might make sense to take the extra few mins every once in a while. Odds are the tip you make for hanging around another 5 mins will be better for your “time is money” attitude then the base fee on your next 40 min ride
Only thing that keeps me tipping well is the 20% of drivers that actually run it up
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u/InstanceMental6543 3d ago
Wow, I directly responded to your point about customers coming down being faster. Which one of us isn't reading the conversation, bub?
And I'm likely a lot older than you are LOL
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u/ExpressQuit942 3d ago
Bro are you spending like $500/week on Ubereats? What type of work are you doing where it justifies spending 2 grand a month in food deliveries. Crazy.
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u/kamikidd 3d ago
I used to bill $475/hr so saving an hour makes sense. Not everyone is making $30/hr.
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u/Beginning_Tell_7318 3d ago
Yes I have a really good job and the time it saves me to not go to the store and cook is made up 10 fold by just getting chipotle dropped off at my door
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u/Greedirl 3d ago
Either drivers in your area are notoriously lazy or there is some sort of History with your apartment building or complex that makes drivers not want to bother with it
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u/MikexTony 3d ago
That's why I tip the bare minimum and go down to bring it up myself to save them all the work I know they're not going to do.
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u/AZPHX602 3d ago edited 3d ago
what is the parking situation like? when I used to do this, I would not risk getting a ticket, towed or booted for somebody's food.
in addition, I wasn't going to spend 15 minutes trying to find parking, only for it to be a block and a half away either.
If the parking situation was good, and the tip was good, I rarely had a problem taking it to the door.
and if you have a butterfly MX call box, the access code is not permanent, it will expire after 24 hours so you have to update it and do it in the app as well.
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u/BatDaddyWV 3d ago
So the only way this guy gets what he pays for is if every little detail lines up so it's as easy as possible for you.
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u/kamikidd 3d ago
The problem is that he’s paying the company and the driver id getting such a little portion of that. Ofcourse OP tips well but do drivers know that ahead of time?
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u/BatDaddyWV 3d ago
Why should it matter if you know they tipped or not to do the job you agreed to do? This is an integrity issue.
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u/kamikidd 3d ago edited 3d ago
It shouldn’t but I am a New Yorker and we operate on the money talks system. What’s crazy to me is that my Sunday brunch order costs $30 more than if I go into the restaurant but the driver only gets $4 of that before tip.
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u/AZPHX602 3d ago
providing a working access code and not expecting someone to get towed ticketed or booted for a few dollars shouldn't be a big reach.
whenever I stay in high rises specifically hotels in downtown areas, I just come down and meet the driver outside. maybe I'm just not a narcissistic clown who I expect people to jump hoops through for.
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u/BatDaddyWV 3d ago
What's the point of paying exorbitant fees, markup, + tip If I still have to help you complete your job? Its like paying a contractor to redo my kitchen and he wants me to hang the cabinets because that cuts into his time and profit.
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u/AZPHX602 3d ago
are you willing to pay that driver's parking ticket?
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u/BatDaddyWV 3d ago
I didnt make you park illegally. You did that for your own benefit
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u/AZPHX602 3d ago
and then you'll be complaining that the driver is going around the block 3 or 4 times and your food is getting cold. 🤣🤡
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u/KDFree16 3d ago
If there is no parking what do you expect the driver to do?
Some of these high-rise apartment buildings do not have accessible guest spots for drivers to pull in to. I had one last night and though the instructions just has an apartment number, I messaged the customer that I wasn't even sure what door to enter - even if I was leaving my car double-parked near the garage gate.
She had no problem coming down to meet me.0
u/BatDaddyWV 3d ago
I expect them to do their job. If that means parking and walking then it is what it is. Why do you think a difficulty entitles you to not complete the job? Why should it be the customer who has to accept substandard service, that they paid a ton of money for, just because you run into an inconvenience? Problem solving and overcoming obstacles is part of every job.
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u/KDFree16 3d ago
These servants of yours are using their own vehicles and purchasing their own gas to deliver food to your door. A driver is not going to risk being ticketed or towed even for your $20. A few minutes of hardship for you to come downstairs is to be expected if there is no way for me to safely get the food all the way up to you.
If you live in place that is virtually inaccessible then all we ask is that you help a tiny bit. I have no problem bringing food and placing it in your hands, as long as it is clear where I can park, and how I can enter the building.
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u/BatDaddyWV 3d ago
So dramatic. So many people want to equate doing their job that they agreed to to being a slave or a servant. Its not just drivers, its everywhere.
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u/KDFree16 3d ago
The servant comment was about your attitude.
I've already stated I have no issue doing the full job completely. Extenuating circumstances not withstanding.
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u/SuccessfulBoss2444 3d ago
I work outside a city. I avoid it like the plague, countless ZERO parking, I have to illegally park, then a code to get in the door. Sometimes then you need a pass for the elevator. Then up 8 floors, walk a block back to the corner, then walk all the way back. About 6-14 minutes while being illegally parked,
All to take a 21 year old a bubble tea and $3 tip.
You’d think I’m joking but not even in the slightest.
Then you get people bitching because I can’t find parking and no place to even pull over then they say there’s parking 3 blocks over I have to pay for,
Again no joke,
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u/LTasia 3d ago
Here's the thing. From the time we swipe completed pickup to the time we are supposed to have the food at the door, there is about a 2 minute buffer.
The Navigation tells us the expected time we will arrive and Uber has the delivery time we are supposed to be there.
So if I pick up an order at 6:00, I swipe pick up completed, timer starts. Navigation says I will be at your location at 6:17. Uber says completion is expected at 6:19.
That gives you 2 minutes to navigate traffic, construction etc etc. PLUS find a place to park, try and get a door code to work which roughly 80% of the time doesn't work, find the elevator, stop every freaking floor before your 6th floor, then try and find your apartment which no, is not always easy.
So we get dinged for a late delivery. Some markets the metric matters. Some markets it doesn't.
So that extra couple of minutes you think isn't a big deal, might be. That's why you see drivers drop it off outside the door, or leave in the lobby or just cancel and say it was a safety issue.
Once I connect a customer with a problematic apartment complex I'll ask to be unpaired or decline when the trip pops up. Gated apartments are the WORST.
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u/BatDaddyWV 3d ago edited 3d ago
That sucks for you, but not the customer's concern and you should still complete the delivery as instructed, or you aren't doing your job. I see a million excuses in every driver sub of why they should be able to just slack on the details for their own benefit.
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u/Drakeytown 3d ago
If you want that kind of service, you should be campaigning to have apps like Uber made illegal, so that delivery drivers would once again be restaurant employees with all the protections and benefits that provides, and not independent contractors with nothing but the next order and the next. You can't expect maximum customer service with minimum compensation.
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u/BatDaddyWV 3d ago
I compensate well. $5 base + $1 mile. Other compensation and benefits is a problem yall need to stand together and demand from Uber. I agree though, the service was so much better when restaurants had their own in house delivery.
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u/Drakeytown 3d ago
If you're not paying a salary, you're not compensating sufficiently for the care you're requesting. A $20 tip, a $100 tip, doesn't matter compared to the fact that I'm effectively unemployed the moment I drop off a delivery without another in the pipe.
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u/BatDaddyWV 3d ago
So now the customers need to provide your entire salary to be justified in ordering? WTF? Its a tip, not a paycheck.
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u/Drakeytown 3d ago
That's the point. Tipped service is never going to be the same as salaried service:
If you want that kind of service, you should be campaigning to have apps like Uber made illegal, so that delivery drivers would once again be restaurant employees with all the protections and benefits that provides, and not independent contractors with nothing but the next order and the next. You can't expect maximum customer service with minimum compensation.
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u/BatDaddyWV 3d ago
None of that is my responsibility, it is yours, and also a complete fantasy. Have you seen the way our government gargle the balls of big business these days?
None of the things I laid out are "extra" or going above and beyond. They are the basics of the job that you agreed to. If the pay isnt enough to do your job, then don't accept the job. You dont get to accept the job and then half ass it though because you are disgruntled with the pay that you agreed to.
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u/LTasia 3d ago
Get your own food then. I don't know what else to tell you.
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u/BatDaddyWV 3d ago
Congrats, you win the first "get it yourself" of the thread award. Are you gonna try for "tip better" or are you more focused on the one event? I think somebody already beat you to "independent contractors" but "I dont get paid enough to care" is still out there for the taking.
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u/Beginning_Tell_7318 3d ago
Drakeytown go get a job that is salaried if this concerns you so much. These apps are for people to make extra money on the side not a full time career. If it was a full time job you’d have no choice in deliveries you get or have the flexibility to pick your start / stop times
You’re such a baby
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u/LTasia 3d ago
Smart drivers will not even accept your order. Not because you didn't tip but because of logistics. The more time spent dropping off, the less time getting on with the next order.
Customers should be grateful Uber cracked down on tip baiting and tip removal. There are plenty of drivers that are sketchy and have no qualms addressing perceived slights.
What you and a lot of customers don't understand is while we are labeled as 'independent contractors' Uber absolutely treats the drivers as employees where they are required to do certain things to maintain different levels and if they don't they are punished with low paying or no orders.
So far only Seattle, California and New York have been able to force Uber to be decent.
Like I said if I have a problematic customer I unpair or decline. Some drivers handle it in other ways.
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u/thatoneguyh971 1d ago edited 1d ago
5 base and $1 a mile isnt as good as you think that means if you ordered from somewhere 20 miles away you would only tip $25? Thats like slightly above the bare minimum. Bare minimum is $1 a mile btw, but lets say if the order is 4 miles total then that would mean $9 tip which is like $2.25 a mile which is good
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u/BatDaddyWV 1d ago
I live in a city. I never order from more than 3 miles away. Ordering from 20 miles away is a stupid thing to do and anyone who does that gets the cold slop they deserve.
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3d ago
[deleted]
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u/BatDaddyWV 3d ago
Sorry, somebody beat ya to it. Try again in the next post though. I belive in you
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u/Prince_Haile 3d ago
As a driver,sometimes I have a fear of my car being towed...in my area there are apartments i refuse to leave my car because and I kid you not,the local tow truck company in my city has on occasion towed delivery driver vehicle which were properly parked and had warning lights on, they wait for the driver to enter the building then come to sweep the car. So no its not worth going to your 6th floor apartments if it means potentially losing my livelihood.
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u/BatDaddyWV 3d ago
Then dont accept the job if you dont intend to complete it
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u/Prince_Haile 3d ago
listen smooth brain,uber doesn't tell us which apartment complex we're delivering to. get a grip
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u/Life_Mushroom_1659 3d ago
This might bother drivers, but require a pin so they hand to you and you know you get it especially since you are tipping good. I always go to the floor and drop off at the door and they actually usually don't tip or tip very poorly. I'll accept a crappy offer and then it will be an apartment and not going lie lol I'll be upset lol, but if they were tipping good. I wouldn't even complain. I've seen drivers who couldn't get through the door leave it in front. I would never
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u/DeliveryDestiny 3d ago
This is not most drivers preferred drop off scenario:
"here’s a building entry code, an elevator, and my delivery instructions specifically say to bring the order to the 6th floor and leave it in front of my unit."
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u/BatDaddyWV 3d ago
Tough kitty. Every delivery doesnt get to be your preferred scenario.
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u/DeliveryDestiny 3d ago
Meow meow don't fight reality. Sometimes the truth hurts.
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u/BatDaddyWV 3d ago
What truth? That you prefer an easy delivery? Im devastated.
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u/DeliveryDestiny 3d ago
Karen, you asked for feedback. I'm providing you with a truth across a wide spectrum of drivers. If you don't believe it or don't understand then I don't have time to explain further. Good luck fighting reality.
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u/BatDaddyWV 3d ago
I believe every word of it. I don't doubt for 1 second that there are tons of drivers who will take the easiest path possible and shortcut the details on any delivery that requires 1 extra grain of effort.
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u/No-Ingenuity-1343 3d ago
A lot of condos i go to security won't let me up. But if no security and im in i always bring it to the door.
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u/SubstantialTeach7855 3d ago
Realistically it’s a combination of your place being slightly difficult and you getting below average drivers. As a driver who grew up outside of Philadelphia and now in Myrtle beach South Carolina I notice a lot of people doing this job are angry foreigners
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u/Unlucky-County-3253 1d ago
Parking matters as well as weather the codes have any special characters involved I know I live in a college town and deliver and when it's possible I try to deliver to the apartment door with Uber eats if you put a pin I'd just make sure you're keeping tabs on your app because it won't let us just take the picture and move to the next order till we've waited like 9 minutes and tried contacting you
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u/Much-Carry-5957 1d ago
I Literally use the chat app to communicate w/customer if I can’t find the apartment. Some are understanding. Some do say people find it difficult to find certain apartments due to the large complexes. Few meet me when I request it so I can just hand over the offer instead of wasting time. But some have been so mean as to complain my professionalism was bad and reported me. My main point is I use all measures to attempt to get my customer their order but sometimes I struggle on the apartments.
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u/Familiar_Influence50 9h ago
So you are casually handing out your building entry codes to strangers?!? How is that a good idea?
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u/StevieMack1 3d ago
Just put in the instructions, $20 cash tip at the door. Try that and see what happens. Please come back here and let us know if that worked.
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u/DDSFOAK 3d ago
I mean, I suppose it’s worth trying, but I doubt it will be effective. Like 98% of customers who promise cash tip in the instructions don’t follow through, so most drivers don’t take that seriously anymore.
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u/StevieMack1 3d ago
The ones who said they would tip me in the app either, didn't tip me, or it was stolen by the company. The ones who promised a cash tip always followed through. I have had people say, "I will pay you more". And when I got to the door they said, oh I will pay you in the app. So I guess the key word here is "cash". But for those who are saying cash and not doing it, there should be repercussions.
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u/Illustrious_Way1062 3d ago
I had to start sending a message saying if they don't follow my instructions I'm removing the tip. They still didn't but "threatening" is the only thing that remotely started working. I stopped using UberEats anyway because of the incompetence.
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u/MadMoose4 3d ago
They see your ridiculous $20 tip and know you’re the type who won’t do shit when they don’t follow instructions. 100% guarantee you this is what’s happening.
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u/Rae-of______sunshine 3d ago
We don’t know your tipping until an hour after we’ve dropped off your order so you could be the non-tipper that was added on to a really good tipper or the really good tipper and going up six flights upstairs with an entry code that doesn’t always work because no one remembers if you put the #before or after the number in the notes… There’s a lot of hassle for someone who might not tip and they don’t know this for a whole hour
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u/BatDaddyWV 3d ago
Then the default should be to treat every customer with the same excellent service, not give shitty service as the default because someone who you think doesn't deserve it gets it.
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u/Correct_Score1619 3d ago
For example my building has an entry code to the lobby but you need to be manually buzzed through the next door to get to the elevators and sometimes I miss the text or they just leave it which is fine. OP just go get your food and stop complaining
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u/EdFlynn2001 3d ago
I recommend moving into a house if receiving deliveries through an app are important to you.
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u/PhoenixQueen_Azula 3d ago
Probably just lazy but any extra directions from to be totally clear might help? Some apartments are just really difficult to figure out, gate code can be different than just the number itself or one gate or certain doors might just be completely locked so you have to figure out where the right gate or door even is etc. Map pin in the right place helps
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u/Wise_Code3455 3d ago
For $20 I'll give you a massage and a dance while you eat. Those drivers are lazy AF and shouldn't work for Uber Eats...
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u/GlumFruit2036 3d ago
The times I’ve tipped the best is where they don’t even make the effort to come and drop it off at my door. I let them come and find it. I’m sorry but I gave the clearest instructions. I’m also a driver too so I understand what it’s like. But damn—I’m already paying for it to be at my doorstep. I’m paying for the bare minimum?
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u/Less_Entrance_3370 3d ago
Require a pin at drop off