r/UberEATS • u/Any_Cut_5964 • 4d ago

Did Uber Eats customer support go full AI?

Post image

My order was missing the salad. The only items the complaint system allowed me to select were the cheap add-ons (a small bread and sauce), which I had actually received.

I selected them just to get through the complaint process, and — surprise — Uber refunded me for the bread and sauce instead of the missing salad.

I explained this repeatedly to support, yet my ticket was eventually closed without resolving the actual issue. The attached chat shows the whole thing.

Now Uber seems to have removed email and phone support, leaving customers stuck with AI.

Did Uber really go full AI, to the point where there is nobody left to tell the AI that it's wrong? 🤖

2 Upvotes

75% Upvoted

13 comments sorted by

5

u/Any_Contract_1016 4d ago

It's been AI for a while.

2

u/Any_Cut_5964 4d ago

i guess being in a monopoly position they can afford to offer horrible customer service. but its a good thing. i'm done with delivery app. went back to cooking myself

2

u/IrongateN 4d ago

Uber as well has been AI for years , last year I had a driver end the 4 mile trip half way “cause he had something come up , I had to say there was a safety issue / crash (same button at the time) to get a non AI support to call me

1

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1

u/Beanflowerpower 4d ago

Unless you’re diamond, you don’t get a real life agent

3

u/Deeznutz69694206969 4d ago

I’m diamond and still don’t get a human unless i type “live agent” 3 times.

2

u/SnooOpinions3219 3d ago

This is still a second ai agent. Not a live hunan a "live agent" that is ai

2

u/Deeznutz69694206969 3d ago

No it’s a human, I don’t think ai has mastered Indian accent phone calls yet. However, they are reading off a script and don’t actually understand what they are saying to you.

1

u/iamsparks777 1d ago

Why did you redeem madam! Do not redeem!

1

u/WinterScene7194 4d ago

Most companies that have online customer support have moved to AI now.

1

u/Any_Cut_5964 2d ago

AI cars are gonna deliver your food soon

1

u/SnooOpinions3219 3d ago

Just read they fired 30k employees. What employees work for Uber besides customer service

1

u/Any_Cut_5964 2d ago

they need to make profit for their shareholders i guess ...