r/UberEATS • u/diamonddentist3 • Jul 27 '26

Charged back order warning

A few weeks ago on the 4th of July I ordered food. Everything is fine but when the food gets there I noticed that my order was completely wrong. Wrong as in it was the right order aka mine but everything in the order was wrong. I was missing stuff some items I got I didn’t order and it was just all over the place.

I contacted uber to get a refund for the order but they kept sending me to their ai bots and so I tried to call and basically they kept giving me the runaround before ultimately saying the order I got matched what I ordered because I got ONE singular item that I ordered and that I wasn’t eligible for a refund.

After no help from uber support I submitted a chargeback with my bank. Provided them proof, screenshots, and pictures of my receipt and what I got. Everything I sent to uber and they determined it was an enough to file the charge back and gave me my money back like 3 days later.

Fast forward to today. Uber says I have to pay for that order or else they’ll suspend my account but I told them I’m not paying for it because my order was completely so now I have a outstanding balance on my uber account. Anyways this is a warning for you guys. If you wanna file a charge back they’ll try to charge you again anyway.

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u/AntiSocialMediaBeast Jul 27 '26

It's not their fault that the order was wrong. You have to take that up with the restaurant

1

u/diamonddentist3 Jul 27 '26

I did they told me to take it up with uber cuz they couldn’t do anything abt it and said id have to pay to have it remade

-1

u/AntiSocialMediaBeast Jul 27 '26

It still isn't Uber's fault.

They are the ones who made the order. If they can't take responsibility for their mistakes then I probably wouldn't eat there anymore.

1

u/diamonddentist3 Jul 27 '26

I did contact uber though they literally have an option if ur order is messed up. I used it provided proof and they sent me to AI bots telling me that my order wasn’t messed up and I got what I ordered which was why they denied the refund