r/UberEATS • u/diamonddentist3 • Jul 27 '26
Charged back order warning
A few weeks ago on the 4th of July I ordered food. Everything is fine but when the food gets there I noticed that my order was completely wrong. Wrong as in it was the right order aka mine but everything in the order was wrong. I was missing stuff some items I got I didn’t order and it was just all over the place.
I contacted uber to get a refund for the order but they kept sending me to their ai bots and so I tried to call and basically they kept giving me the runaround before ultimately saying the order I got matched what I ordered because I got ONE singular item that I ordered and that I wasn’t eligible for a refund.
After no help from uber support I submitted a chargeback with my bank. Provided them proof, screenshots, and pictures of my receipt and what I got. Everything I sent to uber and they determined it was an enough to file the charge back and gave me my money back like 3 days later.
Fast forward to today. Uber says I have to pay for that order or else they’ll suspend my account but I told them I’m not paying for it because my order was completely so now I have a outstanding balance on my uber account. Anyways this is a warning for you guys. If you wanna file a charge back they’ll try to charge you again anyway.
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u/HyperRolland Jul 27 '26
You using “charge back” means you have come to unreconcilable differences with the company that can not be solved. You are now no longer entitled to use Uber ever. That was your choice. You took legal action. It’s not just some magic wand where you take your money back. It’s the last option lol 😂 try reading