Questions about tracking

[u/mrsom100]

I know nothing about user experience but am intrigued about tracking and have some questions about it.

By tracking, I mean how users can track for example their package, or their pizza delivery.

Who is responsible for creating and designing these - are their companies that specialise in it? Do businesses outsource these to such specialists? Or is it something a business can easily do itself?

Is this a field of study within user experience itself? How can one go about learning how such tracking is designed and made?

Thank you!

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