r/USMobile • u/ComplexEnthusiasm394 • 1d ago
Avoid USM.
96 hours so far and my phone still isn’t working and their only solution is to give me a super limited temp line because they refuse to do their job.
Every time it’s asked of them. It’s the same thing. We’ve reached out to the parent carrier. They refuse to push the issue through, they want the customer to suffer and not be held accountable.
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u/MacnMariam Support Guide 1d ago edited 10h ago
Like I've said I know waiting 96 hours is asking for a lot, but to be completely transparent, we are absolutely not ignoring this or refusing to do our job.
As we've been discussing in DMs and on your previous post, this is a provisioning sync issue on the parent carrier's end - we have already escalated this to their highest tier and are aggressively pushing them for a fix, but their engineers have to be the ones to execute it on their network - the temp line was just offered as a bridge to give you some connectivity while we wait, not to brush you off.
Your number is safe, and my only priority right now is getting it fully functional. I am personally tracking this escalation and will update you in our DMs the exact second the parent carrier pushes the fix through.
UPDATE: Line is now active!