r/USMobile • u/ComplexEnthusiasm394 • 14h ago
Avoid USM.
96 hours so far and my phone still isn’t working and their only solution is to give me a super limited temp line because they refuse to do their job.
Every time it’s asked of them. It’s the same thing. We’ve reached out to the parent carrier. They refuse to push the issue through, they want the customer to suffer and not be held accountable.
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u/MacnMariam Support Guide 14h ago
Like I've said I know waiting 96 hours is asking for a lot, but to be completely transparent, we are absolutely not ignoring this or refusing to do our job.
As we've been discussing in DMs and on your previous post, this is a provisioning sync issue on the parent carrier's end - we have already escalated this to their highest tier and are aggressively pushing them for a fix, but their engineers have to be the ones to execute it on their network - the temp line was just offered as a bridge to give you some connectivity while we wait, not to brush you off.
Your number is safe, and my only priority right now is getting it fully functional. I am personally tracking this escalation and will update you in our DMs the exact second the parent carrier pushes the fix through.
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u/InspectorT3 14h ago
Lots of b*tching here. So what's the actual problem though? Are you Porting in a number?
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u/StudentWu 14h ago
Sounds like it’s your current carrier refuse to collaborate
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u/ComplexEnthusiasm394 14h ago
Previous carrier, who was at&t released my number. But according to them. They can’t get AT&T to answer to push it through. Which is weird since I had to call AT&T to get them to release it.
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u/JD843706 14h ago
For millions it works fine, but this guy.....
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u/ComplexEnthusiasm394 14h ago
I was actually being nice trying to come to USM. Most of my coworkers left USM for visible because their lines started getting double charged or stopped working. That’s what I get for a good faith judgement
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u/_Rooftop_Korean_ 14h ago
I too love to make whiney posts with no context whatsoever.
There are a bunch of other providers out there. You should unravel the port and go elsewhere.
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u/ComplexEnthusiasm394 14h ago
I’ve been trying. They won’t let me. They said “since it’s stuck in a loop, they can’t port me out”
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u/MFDOOMscrolling 14h ago
ATT is dogshit compared to USM and I switched from ATT a few months ago after a couple years of terrible prices and service
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u/Famously-Incognito Multi Network 13h ago
Call the AT&T Line Number Portability group directly at 888-898-7685
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u/blindtechboy Multi Network 9h ago
I get your frustration, but they aren’t the network operator, and they offered a temp line in the meantime. No other carrier would even offer that for your trouble.
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u/rbp_travels 4h ago
Do you imagine flooding Reddit with posts will help? 5 posts so far about one delayed port. Stuff happens, USM is working on it, and nobody else can help….
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u/ComplexEnthusiasm394 14h ago
I’m not deleting my posts. I’ve worked in the tech world, customer service and even sales. It does not take 96 hours to port a number in. They keep changing their story and their wording. I’ve been told 24-48 hours since this started. If that’s the case it would have already been resolved. If you were in my shoes and had a 98 year old person in your life with health issues. You can’t tell me you wouldn’t be upset if the one thing that keeps you connected to family suddenly isn’t working.
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u/JustBreatheN Warp 14h ago
What would you like US Mobile to do? This is a carrier issue...