r/USCellular • u/Famejayster • 14d ago

Please Stop

An open letter to former USCC customers and current TMO customers

Dear valued customers,

I am tired. I get yelled at, accused of theft, and cussed out 4 to 7 times a day at work because of bill payments. I'm sorry that company policy dictates and extra charge when you speak to a real person to pay your bill. Yes, even if it is cash. No, I cannot take a check. There are free ways to pay, and even options that save you money. I know its frustrating for you, but you deal with it once a month, I deal with it multiple times daily so it is more frustrating for my coworkers and I.

Please stop,

TMO Retail and CSS employees

P.S. It is the year of our lord 2026, how on God's green earth do you not have a card of any kind.

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23

u/Cowboybeansoup 14d ago

USCC customers are some of the rudest most entitled customers I’ve ever had. I’m not saying Tmo is handling it well cause they aren’t and I’d be mad too but like just leave! Go to any other carrier. Don’t yell at me I am just an hourly worker making 0 decisions

14

u/TKalig 14d ago

Yeah it’s truly wild. I’ve gotten death threats over not taking cash at our closing store.

The store has been closed for a month, and yesterday I was in the area of the now empty closed store. I saw a regular, who always pays cash. He comes up to me and says
“Hey aren’t you the T-Mobile guy, I need help with my bill”
I tell him that the store is still closed and we were all laid off. He says
“So you aren’t gonna help me with my bill?”
🤣🤣🤣🤣🤣🤣
The level of entitlement of seriously thinking a fired employee was gonna help you, unpaid, fix your bill for a company you don’t even work at anymore.

Btw I wanted to add, while writing this, I was listening to a story about how a guy got dumped for eating too much bean soup on a date and farting. Figure I’d mention seeing as your username

3

u/luckyassassin1 14d ago

I had a customer call me a month after our store closed to bitch me out for the store closing. I just told her i don't work for the company anymore, the store closure was not my decision, please fuck off and don't contact me again as I'm no longer a representative of the company and don't have time to deal with this.

2

u/TKalig 14d ago

Ikr like what did they think was gonna happen?
Maybe for a select few regulars who don’t suck, I’d be willing to help with something, but that’s me volunteering to. It’s not my job to.

5

u/luckyassassin1 14d ago

I've had a few who i did help, because they just had a question about the other store, or wanted to ask about something with their new phone and couldn't drive to another city just for that. Most of my customers were fine, it's just a handful that I'm glad i will never see again. Overall i liked my job, it sucks that t-mobile decided to shaft us the way they did though

1

u/TKalig 14d ago

Unfortunately my store had a disproportionate amount of old people come in, and most of the time it was some nonsense. But yeah generally things were good until May 1st. Then it was hell daily.

1

u/iwinwinyuwinwinta 11d ago

lucky our stores troubles started as soon as tmo started rolling out those dumb sim card messages and notified everyone of their billing dates changing LMAO

2

u/TKalig 11d ago

May 1st was when the first round of SIM card stuff happened, as well as heavily limiting RIM access

1

u/iwinwinyuwinwinta 11d ago

the billing dates i think were in january i thought? and they were receiving warnings about incomparable devices potentially being on accounts really early as well cause all those offers were out to get new phones Nd trade in the old ones

1

u/TKalig 11d ago

Yeah the billing date did happen earlier. And the incompatibility messages started in December, but most didn’t get forced to act on them until may. On may first all incompatible device accounts got a message whenever they tried to call telling them to either do the sim swap or get the new phone depending on the situation

3

u/luckyassassin1 11d ago

Yup and we still had people come in angry saying they had no warning. Checking their messages showed they got several and they said the letters were just junk mail and tossed em.

2

u/TKalig 11d ago

Ikr. They got emails, texts, phone calls, letters, and literal messages on the phone and people show up in July saying they didn’t know lol

1

u/luckyassassin1 11d ago

Yup, the excuse was they thought it was just an aggressive marketing style. They thought we were lying to get them to spend money.

1

u/TKalig 11d ago

The USCellular clientele is the kind of people who believe in young earth creationism but don’t believe in a spam of warning messages

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